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1、I Am Knowledge Worker 2.0I Am Knowledge Worker 2.0Hear me roarStephen CollinsacidlabsDefinitely not!Who am I?Who (and what) isKnowledge Worker 2.0?“. works primarily with informationor. develops and uses knowledgein the workplace.”Peter Drucker, Landmarks of Tomorrow, 1959Work has changed from.makin

2、g things.to knowing thingsBigCorp Pty LtdTheyre here. And here. And here. And here. And here.Where they should be.MarketerContentRecordsManagerSubject ExpertsOrganisationalPsychologistInformationArchitectPeopleDBAResearcherResearchScientistKnowledgeWeb Strategist ManagerCorporateComms ManagerHR Mana

3、gerOrganisationalDevelopmentManagerCIOIndustry AnalystCFOBusinessManagerCEOSoftwareDeveloperSystems AnalystProject ManagerBusiness AnalystTechnologyIT ManagerWeb DeveloperBusinessOriginal version by Patrick Lambe, Straits Knowledgehttp:/ Worker 1.0 areforced to look like thislimited locationlimited

4、rolesinside the wallstuck at a desk (and stuck usingemail and other standard tools)custodian of informationknowledge as processuses rigid ways of organisinginformationKnowledge Worker 2.0looks like this all over the organisation broad skills on a solid base not bound to one place connects with colle

5、agues, peers and clientcommunity everywhere understands “the way we do things aroundhere” uses many tools no particular age knowledgeable, interested, engaged,contributing shares and distributes information freelySkillsSynthesizersT-ShapedFuzzyhttp:/ is not not the same as this.Bursty vs. Busy“The b

6、urst economy, burst economy, enabled by theWeb, works on innovation, flatknowledge networks, and discontinuousproductivity.”Anne Truitt Zelenka, Web Worker Dailyhttp:/ presentNot tied to a deskContinuous Partial AttentionThe world is mywater cooler (andmy meeting room)“Networked, social-basedopportu

7、nities are so explosivetoday that when we pursue themwere flung forward at pace.”were flung forward at pace.”James Governor, RedMonkhttp:/ the fertile mindAt enlightened, forward-thinkingcompanies, managers understandthe connection between learning,innovation, and higher productivity in fact, employ

8、ees at thesecompanies may even bemay even beencouraged to spend timeencouraged to spend timelearning and experimenting withnew technologies.”Joe McKendrick, FASTForwardhttp:/ range of tools“One of the most interesting things forme about these classes has beenhow often students bring up oneonespecifi

9、c concern; specific concern; that people whouse the new tools heavily who postfrequently to an internal blog, edit thecorporate wiki a lot, or trade heavilyin the internal prediction market will be perceived as not spendingenough time on their real jobs.”Prof. Andrew McAfee, HBShttp:/blog.hbs.edu/fa

10、culty/amcafee/index.php/faculty_amcafee_v3/the_pursuit_of_busyness/Fail gloriously (and often)Motivation?Generation YAnyone. Its situational.How can I add value?How do I get value?Outta here.EngagementCommunityCo-workersManagementClients and customersConversationCultureAwareShareCareLearnNo wallsAuthority from knowledgerather than powerImaginehttp:/ the cool pictures?iS, LuckyO and FlickrStephen Collinstribacidlabs.orgskype: trib22+61 410 tools and processes to empower knowledge workers