管理英語2 作業(yè)年級(jí)_專業(yè)_姓名_管理英語2 作業(yè) 1一、交際用語(共計(jì)10分，每小題2分)15題：選擇正確的語句完成下列對(duì)話，并將答案序號(hào)寫在答題紙上。1. Do you mind if I record your lecture? _. Go ahead.A. Never mindB. No, youd better not C. Not at all 2. Would you like to go to the concert with us? _, but Ive promised to help Jim with his Chinese. Thank you all the same.A. I hate concerts B. Ill go with you C. I wish I could 3. It might be a good idea to read some simplified books first.A. Have the books been sold out?B. What is about this one?C. What books would you recommend?4. Your plan is perfect and I believe that it will be a great success . _A. Yes, it is. B. Thank you very much. C. I dont think so.5. ? It will take at least two weeks.A. How soon will you finish our annual reportB. When will you finish our annual reportC. How long have you finished our annual report二、詞匯與結(jié)構(gòu)（共計(jì)30分，每小題2分）620題：閱讀下面的句子，從A、B、C三個(gè)選項(xiàng)中選出一個(gè)能填入空白處的正確選項(xiàng)，并將答案序號(hào)寫在答題紙上。6. We think that Smith should be told about his _ condition as soon as possible.A. physic B. physics C. physical7. He is _ this company.Ain charge of Bin the charge of Cunder the charge of8. Hiring a good employ may cost much money and time, _, it can win much more for the company in future.A. whats more B. at last C. however9. According to theirfeedback sheets, the participants are all _with the training.A. satisfied B. satisfying C.satisfactory10. Are you familiar _the saying, “its not what you know, but who you know”? In event planning, networking is key!A. with B. to C. in11. They have disagreementthe plan of celebrating the founding of the community.A. on B. in C. /12. The quality of questionnaire will_how much information we know from our customers.A. effect B. affect C. affections13. The Jiahe Community Service Center is about to _ service for residents.A. provided B. provide C. providing14. Id like to_ that thestaff memberwho served me didnt really seem to know what he was doing. A. point out B. point at C. point in15. I have coffeebreakfast time.A. at B. in C. on16. The heating system of our apartment broke down so I made a _ call to the community service center.A. discussion B. complaint C. praise17. It is only by agreeing with their view point andthat you will resolve the situation and send the customer away happy.A. suggesting a possible solutionB. suggest a possible solutionC. suggested a possible solution18. The new year is just _.A. in corner B. around the corner C. outside the corner19. People _ find useful information from the annual report.A. had to B. dared C. could20. Look! _. A. Here are the bus comesB. Here comes the busC. The bus here come三、閱讀理解（共40分，每小題4分）21-25題：閱讀下列短文，從A、B、C三個(gè)選項(xiàng)中選出一個(gè)正確答案，并將答案序號(hào)寫在答題紙上。Passage 1Stress around interviews is often influenced by our assumptions we make to ourselves about the process. Countering anxiety-provoking thoughts can help to lower levels of anxiety. “I just messed up that answer, and theres no hope.” One poor answer normally does not knock a candidate out of consideration. An interview is like a test, getting an 85 or 90 might be good enough to get the job. Visualizing success can improve performance and help ease anxiety. Always try imagining positive interactions with your interviewer, particularly in the hours just before your interview.To some extent, relaxation techniques, such as progressive muscle relaxation or breathing exercises, can manage anxiety. If your anxiety around interview is excessive, you might consider seeing a doctor to develop effective countermeasures.21. often influences the stress around interviews according to the passage?A. Interview processB. Anxiety-provoking thoughtsC. Interviewers assumptions22. Does one poor answer in an interview influence a candidate to get a job?A. Yes. B. No. C. Not given.23. Imagining success help a candidate tolevels of anxiety?A. lower B. raise C. equal24. How can we reduce our stress around interviews?A. Breathe deeply B. Meet friends C. Have a big meal25. When should we go to see a doctor according the author?A. When we lose confidence in an interview.B. When we find effective measures against anxiety round interview.C. When we have too much stress around interview.2630題：根據(jù)短文內(nèi)容判斷給出的語句是否正確，正確的寫“T”，錯(cuò)誤的寫“F”，并將答案寫在答題紙上。Passage 2Cross training is training an employee to do a different part of the organizations work. Training worker A to do the task that worker B does and training B to do As task is cross training. Cross training is good for managers because it provides more flexibility in managing the workforce to get the job done. On the other hand, cross training has some benefits for the employees as well. It lets them learn new skills, makes them more valuable, keeps them stimulated and reduces worker boredom.Cross training can be used in almost any position in almost any industry.I cross trained some of my design engineers to go on field installation trips and get first hand knowledge of how their designs worked, or didnt work, in the field. Cashiers can be trained to stock shelves and stockers trained to cashier. This allows you to quickly open additional registers if the customer queue gets too long.As you prepare cross training plans, you need to consider both the company benefits and the employee benefits. Carefullyselect the employees to be cross trained. Some people like to learn new things. Some are more comfortable sticking to what they know. Dont decide which employees are ready for a change based on their age or performance.26. Cross training is training an employee to do a different job in a different company.27. Cross training is beneficial not only for managers but also for employees.28. Cross training can apply to almost any position and almost any industry.29. Not all employees are suitable to be cross trained.30. You can decide which employees to be cross trained according to their age.四、翻譯（每小題4分，共20分）3135題：英譯漢，從A、B、C三個(gè)選項(xiàng)中選出一個(gè)最佳答案，并將答案序號(hào)寫在答題紙上。31. I dont know why he is late, he might have had an accident.A. 我不知道他為何遲到，可能遇上了事故。B. 我不知道他為何沒有遲到，很有可能遇上了事故。C. 我不知道他為何遲到，一定是遇上了事故。32. Stress around interviews is often influenced by our assumptions we make to ourselves about the process.1. 來自面試的壓力會(huì)影響我們對(duì)面試過程的推測(cè)。2. 揣測(cè)會(huì)影響面試壓力，我們只要關(guān)注過程。3. 我們自己對(duì)面試過程的揣測(cè)往往會(huì)影響面試壓力。33.Will yoube involved inopening the new office?A.你會(huì)加入新辦公室嗎？B.你會(huì)參與開設(shè)新辦公室的工作嗎？C.你會(huì)被卷入到新辦公室的工作中嗎？34. We should present data in tables or charts so that the report may not be boring with facts alone.A. 我們應(yīng)該用表格或圖表來呈現(xiàn)數(shù)據(jù)以便報(bào)告不因?yàn)閮H有事實(shí)而枯燥乏味。 B. 我們應(yīng)該用表格或圖表來表示數(shù)據(jù)，因此，報(bào)告就不會(huì)因?yàn)閮H有事實(shí)而枯燥乏味。C. 我們應(yīng)該用表格或圖表來呈現(xiàn)數(shù)據(jù)以便報(bào)告不厭煩僅有事實(shí)。35. Angry customers tend to aim their dissatisfaction and complaints at staff members.A. 憤怒的顧客往往會(huì)把員工當(dāng)做他們發(fā)泄不滿和抱怨的目標(biāo)。B. 憤怒的顧客計(jì)劃把對(duì)員工的不滿和抱怨當(dāng)做目標(biāo)。C. 憤怒的顧客趨向于把員工的不滿和抱怨當(dāng)成目標(biāo)管理英語2 作業(yè) 2一、交際用語(共計(jì)10分，每小題2分)15題：選擇正確的語句完成下列對(duì)話，并將答案序號(hào)寫在答題紙上。1. Hows your mother doing?_A. She is very well. B. She is very kind. C. She is doing shopping now. 2 MynameisHelen,and Iwasbornin1980.Mymajorwaselectricalengineering.A. Tell me your name, please.B. Tellmealittlebitaboutyourself, please.C. Tell me how old you are, please.3 Lets make plan first for our events, shall we?_A. Yes, we do.B. OK, lets do it.C. Id like to.4. What do you think of your mothers advice?A. It doesnt fit us, actually.B. No, I dont believe it.C. I dont believe in her.5Would you mind answering some questions about your annual report? A. Yes, with great pleasure B. No, Im afraid I cant make it C. No, as long as it doesnt take long 二、詞匯與結(jié)構(gòu)（共計(jì)30分，每小題2分）620題：閱讀下面的句子，從A、B、C三個(gè)選項(xiàng)中選出一個(gè)能填入空白處的正確選項(xiàng)，并將答案序號(hào)寫在答題紙上。6. The enemy has strengthened their _ position.A. protective B. defensive C. offensive7. More than 30 people _ the position.A. applied for B. applied to C. applied in8. You must _ the annual certification of employment online within 15 days.A. submit B. omit C. commit9. Hiring the right employee _ you _ a thousand times over in high employee morale.A. paysoff B. takeoff C. paysback10. He keeps on his focus onmoney.A. make B. made C. making11. At the end of the day, you want all attendees _ your event to remember this key message that youve spent a long time reinforcing.A. leave B. to leave C. leaving12. Lets _ our plan.A. start B. started C. starting13. I didnt do _ last week.A. nothing B. something C. anything14. . They have learned about _ in recent years.A. several hundreds English wordsB. hundreds of English wordsC. hundred of English words15. We are under _ to finish the task within such limited time.A. line B. pressure C. expectation16. They promisedthe car for us.A. repairing B. repaired C. to repaired17. When stating problems, we can make a _ with those from last year.A. comparing B. compare C. comparison18. When reading the annual report, we should look out _ the areas where the company did not comply with the regulations.A. at B. for C. on19. If I _ you, I _ more attention to the independent auditors report and financial statements in the annual report.A. was; shall pay B. am; will pay C. were; would pay20. Did the medicine make you feel better? No. The more,I feel.A. medicine I take; and the worse B. medicine I take; the worseC. I take medicine; worse三、閱讀理解（共40分，每小題4分）21-25題：閱讀短文，從A、B、C、D、E五個(gè)選項(xiàng)中選出一個(gè)正確答案，并將答案序號(hào)寫在答題紙上。Passage 1 Successful and memorable events dont just happen. Organizing and holding an event takes planning. Whether its an anniversary, a sporting event or a retirement party, and no matter how much time you have, your events success is in the details. There are some suggestions for you to hold a successful event. Decide upon your target audience. The first thing is you should know who your target audience is. From this all the other decisions will fall into place in terms of format, content, prices, location etc. Make a list of details. When you hold an event, you need to consider everything, from program content, lighting, food serving, transportation to parking and safety. Making a list will ensure you dont overlook things. Have a clear purpose. When you plan an event, you should clearly define its purpose, because the following decision should support it. Do not clash. Check the calendar. Dont clash with holidays or popular vacation times. Know your limitations. You should be aware of your weakness such as budget or time. If you decide to hold an event in a weeks time, plan for a more familiar affair. If its a big event, prepare several months ahead. If the budget is small, you may have to a lot of do-it-yourself work.21. Which of the following statement is NOT true according to the passage?A. To know your target audience first helps you plan your event better.B. To check the calendar carefully will avoid time conflict.C. Know the limitation means you should know the audiences limitation.1. Which is not the factor of holding a successful event? A.A clear purpose B.A list of details C.A invitation23. According to the passage, what is the key factor to make your event successful?1. Leadership.2. Details.3. Plenty of planning time.24. What is the best title for this passage?A. Details- the key to the success of an event.B. Successful and memorable events dont just happen.C. How to plan successful events.25. What is the purpose of making list of details?A. Make sure not overlook things B. To follow decisions C. To have a clear purpose2630題：根據(jù)短文內(nèi)容判斷給出的語句是否正確，正確的寫“T”，錯(cuò)誤的寫“F”，并將答案寫在答題紙上。Passage 2Feedback from your customers is very important. The more information you have from them, the more competitive you will be in your field. The following techniques will help you know what the customers think of your business.1. Ask your customers directly and cater to their wishes.Thisis the simplest way to find out what people want from your service or product. When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants, the answers are quite different.2. Be a customer yourself and find out what your customers experience when they use your service. This is one of the most obvious but underused ways for getting feedback. For example, you can act as one of the customers in a wheelchair, and see how youre treated.3. Use a focus group.Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences.4. Use questionnaires and surveys.This is one of the most well-established feedback techniques. When well-conducted, they usually work well.5. Encourage your front-line staffto build strong relationships with customers. Your front-line staff are the most resourceful and reliable, as well as the least costly, of your customer feedback sources. Their communication with the customers will become important information for improving customer care.You may deliver the best service in the world. But if it is not what people want, youre wasting your time. Implement one, two, three or all of the above techniques, and your service and product will improve overnight.26. Hotel customers and hotel staff think the same about breakfast.27. A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not. 28. Its not necessary to know about the customers needs and preferences.29. Questionnaires are useful in getting feedback from customers.30. Front-line staff have nothing to do with improving customer service.四、翻譯（每小題4分，共20分）3135題：英譯漢，從A、B、C三個(gè)選項(xiàng)中選出一個(gè)最佳答案，并將答案序號(hào)寫在答題紙上。31. A bad hire not just wastes your time and money, but also impacts the team spirit and company morale.A. 壞雇員不只是會(huì)浪費(fèi)你的時(shí)間和金錢，但是也影響隊(duì)伍的精神和公司風(fēng)氣。B招聘到不合格的員工即浪費(fèi)時(shí)間和金錢，而且還會(huì)影響整個(gè)團(tuán)隊(duì)精神和公司士氣。C. 浪費(fèi)時(shí)間和金錢的招聘是不合格的，而且對(duì)公司團(tuán)隊(duì)精神和士氣也會(huì)影響。32. When you start a job, you muststick toit.A.一旦你開始了一件工作，你就得持之以恒。B. 一旦你開始了一件工作，他就得緊跟著它。C.當(dāng)你開始一件工作的時(shí)候，他就得認(rèn)真做。33 n contrast to other countries, the U. S has no national college entrance exam.A.對(duì)比其他國(guó)家而言，美國(guó)沒有國(guó)家考試。B.與其他國(guó)家相比，美國(guó)沒有大學(xué)入學(xué)考試。C.相比較其他國(guó)家，美國(guó)大學(xué)沒有考試。34. You can see many interesting things on your way.A. 你能看見許多有趣的東西在你回家的路上。B. 一路上你能看見許多有趣的事情。C. 你能看見許多好玩的東西在車上。35. As a general rule, it is better to focus on the content of a presentation as a means of attracting your audiences attention.A. 一般來說，它最好將重心放在講解的內(nèi)容上，使之成為吸引觀眾注意力的方式。B. 一般的規(guī)則是，它最好集中在禮物的內(nèi)容上，這比吸引觀眾的注意力更好。C. 一般而言，最好把重點(diǎn)放在講解的內(nèi)容上，借此來吸引觀眾的注意。