第一章信息系統(tǒng) information system, IS信息技術(shù) information technology, IT賽事管理系統(tǒng) games management system, GMS信息傳播系統(tǒng) information diffusion system, IDS電子數(shù)據(jù)處理EDP管理信息系統(tǒng) management information support system, MIS經(jīng)理信息系統(tǒng)EIS人工智能Al專家系統(tǒng)ES戰(zhàn)略信息系統(tǒng)SIS企業(yè)資源計(jì)劃ERP 企業(yè)協(xié)作系統(tǒng) enterprise collaboration system電子商務(wù) electronic commerce運(yùn)營(yíng)處理系統(tǒng) operations support system事務(wù)處理系統(tǒng) transaction processing system零售點(diǎn) point-of-sale, POS過程控制系統(tǒng) process control system辦公自動(dòng)化系統(tǒng)（企業(yè)協(xié)作系統(tǒng)enterprise collaboration system） 決策信息系統(tǒng) decision support system, DSS經(jīng)理信息系統(tǒng) executive information system, EIS專家系統(tǒng)expert system知識(shí)管理系統(tǒng) knowledge management system, KMS 企業(yè)職能系統(tǒng) functional business system戰(zhàn)略信息系統(tǒng) strategic information system具有交叉功能的信息系統(tǒng)cross-functional information system 信息系統(tǒng)模型 information system model信息系統(tǒng)專家IS specialistAW- Vt- 弟早競(jìng)爭(zhēng)戰(zhàn)略 competitive strategy鎖定客戶與供應(yīng)商 lock in customers and suppliers跨企業(yè)的信息系統(tǒng) interenterprise information system發(fā)揮信息技術(shù)投資的杠桿效應(yīng) leverage investment in information technology 以客戶為中心的企業(yè)customer-focused business客戶關(guān)系管理 customer relationship management, CRM業(yè)務(wù)流程重組 business process reengineering, BPR企業(yè)資源計(jì)劃ERP知識(shí)倉(cāng)U造型企業(yè) knowledge-creating company第七章電子化 e-business企業(yè)應(yīng)用體系纟吉構(gòu) enterprise application architecture 企業(yè)資源計(jì)劃 enterprise resource planning, ERP 客戶關(guān)系管理 customer relationship management, CRW 業(yè)務(wù)伙伴關(guān)系管理 partner relationship management, PRM供應(yīng)鏈管理 supply chain management, SCM 企業(yè)應(yīng)用集成 enterprise application integration, EAI 事務(wù)處理系統(tǒng) transaction processing system, TPS 在線事務(wù)處理系統(tǒng) online transaction processing system事務(wù)處理周期 transaction processing cycle企業(yè)協(xié)作系統(tǒng) enterprises collaboration system, ESC 職能業(yè)務(wù)系統(tǒng) functional business system營(yíng)銷信息系統(tǒng) marketing information system銷售人員自動(dòng)化sales force automation計(jì)算機(jī)集成制造 computer-integrated manufacturing, CIM 計(jì)算機(jī)輔助工程 computer-aided engineering, CAE 計(jì)算機(jī)輔助設(shè)計(jì) computer-aided design, CAD計(jì)算機(jī)輔助工藝設(shè)計(jì) computer-sided process planning物料需求計(jì)劃 material requirements planning, MRP制造資源計(jì)劃 manufacturing resources planning希0造執(zhí)彳亍系統(tǒng) manufacturing execution system人力資源信息系統(tǒng) human resource information system人力資源管理HRM 在線 HRM 系統(tǒng) online HRM system會(huì)計(jì)信息系統(tǒng) accounting information system 財(cái)務(wù)管理系統(tǒng) financial management system第八章 業(yè)務(wù)伙伴關(guān)系管理 partnenr relationship management,企業(yè)資源計(jì)劃 enterprise resource planning, ERP 供應(yīng)鏈管理 supply chain management, SCM第九章電子商務(wù) electronic commerce 企業(yè)對(duì)消費(fèi)者（B2C）電子商務(wù)企業(yè)對(duì)企業(yè)（B2B）電子商務(wù)消費(fèi)者對(duì)消費(fèi)者（C2C）電子商務(wù)實(shí)時(shí)的個(gè)性化 real-time personalization, RTP 電子支付系統(tǒng) electronic payment system 電子資金轉(zhuǎn)賬 electronic funds transfer, EFT 安全電子交易 secure electronic transaction, SET 一對(duì)一營(yíng)銷 one-to-one marketing 常見問答列表 frequently asked question, FAQ對(duì)等網(wǎng)絡(luò) P2P （Peerto Peer）PRM