最新國家開放大學(xué)管理英語（2）形成性考核冊(cè)參考資料管理英語（2）是國家開放大學(xué)2017年春季新開的課程之一，對(duì)國家開放大學(xué)的管理專業(yè)學(xué)生進(jìn)行統(tǒng)一考試。該資料對(duì)學(xué)生完成學(xué)習(xí)任務(wù)起著一定的輔助作用。本文庫還有國家開放大學(xué)其他課程的參考資料，可以參考。作業(yè)1一、交際用語 （共計(jì) 10 分，每小題 2 分）1-5 題：選擇正確的語句完成下列對(duì)話，并將答案序號(hào)寫在題前括號(hào)內(nèi)。1. - I was worried about my math, but Mr. White gave me an A.- .A. Thats an easy course.B. Congratulations!C. Mr. White is very good.2. - Hi, Helen, Ill have an interview tomorrow. Im afraid I cant make it. - .A. Sure, you can. Take it easy.B. Im sorry to hear that.C. Thats all right.3. 一 Should I leave earlier tomorrow morning? - .A. Yes, its better to leave earlier to avoid the morning traffic.B. Yes, you will.C. No, you wont.4. 一 How do you think of the theme of our event?- .A. Its pretty good.B. I feel so sorry about that.C. Id like to have some tea.5.- .一 It will be held on the 3rd floor of Shakiraton Hotel.A. When will you give a speech?B. Does your speech still go on?C. What is the address of your speech?二、詞匯與結(jié)構(gòu)（ 共計(jì) 30 分，每小題 2 分）6-20 題：閱讀下面的句子，從 A,B、C 三個(gè)選項(xiàng)中選出一個(gè)能填入空白處的正確選項(xiàng)，并將答案序號(hào)寫在題前括號(hào)內(nèi)。6. He was alwaysin sharing his enormous knowledge.A. generousB. generation C. generate7. His action is alwayswith his words.A. constantB. continuousC. consistent8. - Can you go skating with us this afternoon?一 Sorry， I cant. Itake care of my little sister at home.A. couldB. mayC. have to9. - Whose textbook is this?- ItJohns. It has his name on it.A. cant beB. must beC. might be10. Im writing toa position as a computer engineer in your company.A. thank forB. wait forC. apply for11. You can try these methods to keep your interview anxietycontrol.A. underB. onC. with12.a company really wants is a candidatehas the right skills.A. What .thatB. That.whatC. That.that13. These tips may help you avoidbad employees for your company.A. to hireB. hiringC. hire14. Write the telephone number downyou forget.A. on caseB. in caseC. under case15. Does his absenceto your work?A. make a difference B. take all the creditC. bring about16. American young people would ratheradvice from strangers.A. getB. gettingC. got17. you prepare cross training plans, you need to consider both the company benefits and the employee benefits.A. AlthoughB. Even ifC. As18. The success of our event isto the sponsor.A. relatedB. based C. intended19. Your long-term success in event planning will be based the experience you had.A. toB. onC. of20. the feedback is very helpful for planning future meetings and events.A. GetB. Getting C. To get三、閱讀理解（共 40 分，每小題 4 分）21-25 題：閱讀下列短文，從 A,B、C 三個(gè)選項(xiàng)中選出一個(gè)正確答案，并將答案序號(hào)寫在題前括號(hào)內(nèi)。Passage 1PPHC and Gooseneck are two organizations that do similar community work. Each has hired a new staff member to make contact with and provide services to new parents.Elaine has accepted a job with PPHC. She has a degree in psychology but has never done this type of work before. On her first day, after showing her to her desk and introducing her to colleagues, the director gives her a town map and a list of the names of the families she will be responsible for, and wishes her luck. After lunch, Elaine sets out to contact the families, worried about what shell do or say when she meets them.Mark has a degree similar to Elaines, and has just been hired by Gooseneck. On his first day, he learns that his job will consist of training for the next week. Mark spends two days going on family visits with experienced staff members, and discusses with them what they did and why. He role-plays some situations with other staff members, and gets some direct instruction from them. By the following week, when hes on his own, he feels he has a pretty good idea of what he needs to do, and how to go about it. And he knows that his training will continue.Which situation would you rather be in, being thrown into the thick of things with no training or being trained to prepare for the work youre going to do?21. What are PPHC and Gooseneck?A. They are two companies that do similar business.B. They are two organizations that do different community work.C. They are two organizations that do similar community work.22. Which degree does Elaine have?A. Psychology degree.B. Physiology degree.C. Sociology degree.23. Which of the following statements is true according to the passage?A. Elaine has done this type of community work so her organization doesnt provide staff training.B. Mark has a clear idea of his job after the training.C. Mark knows his training comes to an end.24. How is Mark trained to be prepared for his work?A. Mark spends two days on family visits with experienced staff members and discuss with them.B. Mark role-plays some situations with other staff members and gets some direct instruction from them.C. Both A and B.25. What is the main idea of the passage?A. The importance of training.B. Different training ways.C. Elaines and Marks work experience.26-30 題：請(qǐng)根據(jù)短文內(nèi)窯判斷給出的語句是否正確，正確的寫“T”，錯(cuò)誤的寫“F”，并將答案寫在題前括號(hào)內(nèi)。Passage 2Hiring the right employee is a challenging process for a company. A bad hire not just wastes your time and money, but also impacts the team spirit and company morale. A good hire, however, pays you back in employee productivity, successful employment relationship, and business culture enhancement. Here are certain rules that you can use to select the right employee.Design an effective advertisement. A clearly targeted ad. attracts qualified candidates and discourages others. You can make your ad. More effective with a precise and specific job description.Ask the right job interview questions. The purpose of the interview is to find out if the candidate is a strong fit to your business. By using a sequence of particularly designed questions, you are able to get a true picture of your potential employee.Check backgrounds and references. Background checking helps you reduce risks and improve the overall quality of hire. You need to verify that all the presented credentials, skills, and experience are actually possessed by your candidate.( F ) 26. Hiring the wrong employee is expensive, costly to a company, and time consuming.( F ) 27. A company has to spend a lot of money hiring a right employee.( F ) 28. An advertisement with a clear target will make all candidates lose courage.( T ) 29. Well designed interview questions can help you know more about the candidates.( T ) 30. Work experience is one of the primary things for an employer to verify in background checking.四、翻譯（ 共計(jì) 20 分，每小題 4 分）31-35 題：選擇正確的譯文，并將答案序號(hào)罵在題前括號(hào)內(nèi)。31. A true friend is someone who reaches for your hand and touches your heart.A. 一個(gè)真實(shí)的朋友就是能伸出他的手觸碰你心靈的人。 B. 一個(gè)真實(shí)的朋友就是能伸出他的手理解你心靈的人。 C. 真正的朋友是一個(gè)可以援手幫助并感動(dòng)你心扉的人。32. The old saying “practice makes perfect” applies to interviewing too.A. 古話“曲不離口”也適用于招聘。B. 古話“熟能生巧”對(duì)面試準(zhǔn)備也是適用的。C. 在申請(qǐng)面試資格時(shí)我們常常用到古話“熟能生巧”。33. We cant possibly get the work done by October.A. 十月份前我們不可能做完這項(xiàng)工作。B. 十月份前我們不可能做這項(xiàng)工作。C. 十月份后我們不可能做完這項(xiàng)工作。34. They have disagreement on the plan of celebrating the founding of the community.A. 他們對(duì)公司的成立資金都有不同意見。B. 他們對(duì)慶祝公司成立的方案有異議。C. 他們?yōu)榱藨c祝公司成立的方案而爭(zhēng)吵。35. This involves identifying the high-level reasoning behind your intentions for the event.A. 這也包含了此次活動(dòng)的主要目 的和意義。B. 這些都是用來識(shí)別此次活動(dòng)與其他不同活動(dòng)的主要區(qū)別。C. 這就包括了弄明白你舉辦此次活動(dòng)目的背后的高層次的推理。作業(yè)2一、交際用語 ( 共計(jì) 10 分，每小題 2 分）1-5題：選擇正確的語句完成下列對(duì)話，并將答案序號(hào)寫在題前括號(hào)內(nèi)。1. - Would you mind filling the questionnaire for me? - .A. No problem. Just give me your questionnaire.B. Sorry I cant go there.C. I really appreciate that.2. - Can you stay here longer?- but I have to be back tomorrow.A. Id love to,B. No, thank you,C. Im afraid not,3. - Why do you look unhappy. Whats the matter? - .A. Im satisfied with the good performance of the radio Ive just bought.B. Im glad to have bought this radio at such a price.C. Im rather disappointed with the poor quality of the radio Ive just bought.4. - Good morning, Sunshine Community Center ! May I help you? - .A. Id like to book one air ticket.B. Im glad to introduce myself to you.C. I need a plumber to repair the water pipe in my kitchen.5. 一 Hello, is that service center? The elevator of our apartment doesnt work. - .A. Oh, I dont know whats wrong with it.B. Sorry，I11 have it checked out at once.C. OK, I see. 二、詞匯與結(jié)構(gòu)（ 共計(jì) 30 分，每小題 2 分）6-20 題：閱讀下面的句子，從 A,B、C 三個(gè)選項(xiàng)中選出一個(gè)能填入空白處的正確選項(xiàng)，并將答案序號(hào)寫在題前括號(hào)內(nèi)。6. You need tothose questionnaire papers for your company.A. hand outB. hand inC. hand on7. Questionnaires are not suitablesome people.A. inB. for C. with8. Where are you used tovegetables?A. buyB. boughtC. buying9. Customersrefuse to filling the questionnaire are not permitted to buy the product .A. what B. which C. Who10. The musiclike the singing of a bird.A. hears B. listens C. sounds11. I like cooking for my friends infree time.A. meB. myC. mine12. Youd better have your hairbefore going to your friends wedding.A. cutting B. cut C. to cut13. Her article isin her class.A. better B. wellC. the best14. We feelwith the inconvenience the service center brought us.A. disappointedB. worriedC. surprised15. Our workers have been checking the heating system since you called us. Iyou it will perform well soon.A. argueB. affectC. assure16. I dont know . I just arrived here two minutes ago.A. whats going onB. how is going onC. who is going on17. Theysince last night. They are about to finish the work.A. are cleaning the systemB. have been cleaning the systemC. had cleaned the system18. Im confident in these as long as wethe needs of the community residents and improve our service quality.A. keep an eye onB. keep an eye atC. keep eyes on19. We have toour annual work report to the manager next week.A. hand inB. hand outC. hands up20. the fog, we should have reached the annual meeting site on time.A. Because ofB. In spite ofC. But for三、閱讀理解（共 40 分，每小題 4 分）21-25 題：閱讀下列短文，從 A、B、C 三個(gè)選項(xiàng)中選出一個(gè)正確答案，并將答案序號(hào)寫在題前括號(hào)內(nèi)。Passage 1Questionnaires can be a simple way to get to know your audiences opinions. Though it is easy to write a questionnaire, you need a lot of skill and experience to write a good one. Luckily, good design skills can be learned in a short time.Keep Your Questionnaire Simple and Visually AttractiveKeep your questionnaire short and simple. A short and simple questionnaire is more likely to be completed and returned. It is also important to make your questionnaire as attractive as possible. You should keep the following design elements in mind:Text: Choose a font style that is easy to read, and make sure the font size is large enough for your respondents to read.Paragraphs: Long paragraphs can be daunting for readers, so try to keep your blocks of text to a handful of lines.White space: Ensure that there is space between questions and sections and dont make margins too small.Keep Questions Brief and Easy to UnderstandBe brief and direct with your questions. Do not use any unnecessary words and phrases. Brief questions that use simple language are easy to read and understand, so the participants wont find it difficult to fill in the questionnaire.Make Sure Questions Are In the Right OrderYou should start your questionnaire with general questions and then move to specific ones. Try to avoid jumping back and forth between general and specific questions.Use Open-Ended Questions ProperlyOpen-ended questions mean respondents can answer freely using their own words. They can provide more detailed information, but they take more time and effort to answer and can be more difficult to analyze. You should not use too many open-ended questions in one questionnaire.In a word, taking the time to develop a well-designed and participant “friendly questionnaire will give you useful data that can help you make the right decisions.21. The questionnaire contains following elements except ？A. testB. paragraphC. address22. In order to keep your questionnaire visually attractive, you should .A. choose different font styles in a questionnaireB. write long paragraphs instead of short onesC. leave enough space between questions and sections23. You should start your questionnaire with questions and then move to ones.A. general, specificB. specific, generalC. short, long24. What could be the best title for this passage?A. Designing an Effective Questionnaire.B. Questionnaire is the best way to collect data from many people.C. Questionnaire benefits our life.25. Which of the following statements is NOT true?A. Questionnaire design skills can be learned in a short time.B. Open-ended questions cannot provide more detailed inform better not use too many open-ended questions in one questionnaire.C. Its worth taking the time to develop a well-designed and participant-friendly questionnaire.26-30 題：請(qǐng)根據(jù)短文內(nèi)容判斷給出的語句是否正確，正確的寫“T”，錯(cuò)誤的寫“F,并將答案寫在題前括號(hào)內(nèi)。Passage 2An annual report of a company provides information about its business performance for certain people. These people include the investors, potential investors and other stakeholders. From the report, people can understand the companys business scope, recent situation and future development. The main parts of an annual report usually include chairmans letter, operation analysis and financial statements.Chairmans LetterUsually, an annual report should contain a letter from the chairman. The letter should provide details about the successes and the challenges of the past year. It should also include the future outlook for the company.Operation AnalysisThe operation analysis is an overview of the business in the past year. It usually includes new hires and new product introductions. At the same time, it will introduce business acquisitions and other important issues.Financial StatementsThe financial statements are very important for an annual report. People can know the companys performance in the past from the statements. It usually three aspects. The first one is the profit and loss statement. The second one is the balance sheet. And the third one is the cash flow statement.( T ) 26. An annual report of a company provides some information about its business performance for certain people.( F ) 27. People can know everything of the company from the annual report.( T ) 28. An annual report usually includes chairmans letter, financial statements and operation analysis.( F ) 29. A chairmans letter should include the strategic direction moving forward.( T ) 30. This passage is mainly about the main parts of an annual report.四、翻譯（ 共計(jì) 20 分，每小題 4 分）31-35 題：選擇正確的譯文，并將答案序號(hào)寫在題前括號(hào)內(nèi)。31. A new food market will be built in our community next month.A. 下個(gè)月我們社區(qū)就已經(jīng)建了一個(gè)新的食物市場(chǎng)。B. 我們社區(qū)正在建一個(gè)新的菜市場(chǎng)。C. 下個(gè)月我們社區(qū)將新建一個(gè)菜市場(chǎng)。32. On the last day of the old year, there is a family dinner.A. 在老年人生命中的最后一段日子里，通常有一頓家庭餐。B. 在即將過去的一年中的最后一天，會(huì)有一次家庭聚餐。C. 在過去的日子里，經(jīng)常有家庭聚餐。33. You will do everything within your power to try and resolve the situation.A. 你會(huì)在權(quán)利范圍內(nèi)盡一切努力解決問題。 B. 你會(huì)在意志范圍內(nèi)盡一切努力解決問題。 C. 你會(huì)在力量范圍內(nèi)盡一切努力解決問題。34. To communicate precisely what you want to say, you have to frequently need to define key words.A. 要簡明扼要地表達(dá)本意，就必須不斷定義關(guān)鍵詞。B. 只要定義頻繁出現(xiàn)的關(guān)鍵詞就能準(zhǔn)確傳達(dá)本意。 C. 要準(zhǔn)確表達(dá)你的本意，就必須不斷定義關(guān)鍵詞。35. I think what should be done is to create more job opportunities for students.A. 我認(rèn)為我們更需要為學(xué)生們創(chuàng)造更多的工作機(jī)會(huì)。B. 我認(rèn)為我們將來要給學(xué)生們更多機(jī)會(huì)。C. 我認(rèn)為我們已經(jīng)給了學(xué)生們更多的工作機(jī)會(huì)。作業(yè)3一、交際用語 （ 共計(jì) 10 分，每小題 2 分）1-5 題：選擇正確的語句完成下列對(duì)話，并將答案序號(hào)寫在題前括號(hào)內(nèi)。1. - Im terribly sorry that Ive spilled some coffee on the table. - .A. I dont care.B. It doesnt matter.C. Dont be sorry2. - What starting salary do you expect? - .A. Id like to start on Monday next week.B. I expect to get a salary increase.C. Id like to start at 5,000 a month.3. - Any suggestions for the project? - .A. I need your advice on it.B. I advise you to put more hands in this project.C. Thanks for your suggestions.4. - Our company is doing a customer service questionnaire. May I take you a moment? - .A. It doesnt matterB. By all means.C. I have no idea.5. - I am sorry. Now what were we talking about? - .A. Never mind.B. I dont remember, either.C. You were saying that you used to be a teacher.二、詞匯與結(jié)構(gòu)（ 共計(jì) 30 分，每小題 2 分）6-20 題：閱讀下面的句子，從 A,B、C 三個(gè)選項(xiàng)中選出一個(gè)能填入空白處的正確選項(xiàng)，并將答案序號(hào)寫在題前括號(hào)內(nèi)。6. One day, our dreams willreality.A. turn outB. turn intoC. turn away7. He says what he thinks and does what he wants to do， other peoples feelings.A. according toB. regardless of C. because of8. We should take the degreeaccount when we recruit a new secretary.A. withB. intoC. of9. The candidate should dress in a manner that is appropriate to the positionhe is applying.A. for whichB. whichC. that10. Participants havethe Productivity Analysis Worksheet. A. completingB. been completedC. completed11. How many players does a baseball team ?A. consist ofB. be responsible forC. set out12. This involvesthe high-level reasoning behind your intentions for the event.A. identifyB. identifiedC. identifying13. We should keep in mind the feedback is very helpful for planning future meetings and events.A. what B. that C. when14. The investor should be aware of the limitations of the financial statement analysis the annual report.A. based onB. basing onC. base on15. Under no circumstanceto tell lies to the public.A. the companies are allowedB. are the companies allowedC. the companies will allow16. The more information you can get， in your field.A. the more competitive will you beB. you will be the more competitiveC. the more competitive you will be17. Wei t very much that youve come to give us a timely ride. Otherwise we would miss the train.A. appreciate B. expect C. promise18. I would rather two weeks earlier.A. you should come here B. you came here C. you had come here19. face-to-face interviews, questionnaires are cheaper for collecting data from a large number of respondents.A. Compared to B. Comparing C. Compare20. Our company willthe customerssuggestions.A. respond B. responding to C. respond to三、閱讀理解（共 40 分，每小題 4 分）21-25 題：閱讀下列短文，從 A,B、C 三個(gè)選項(xiàng)中選出一個(gè)正確答案，并將答案序號(hào)寫在題前括號(hào)內(nèi)。Passage 1Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken.Show that you care: Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behavior.Control your anger and be patient. Learn to relax and calm yourself. Having patience with your customers and with yourself will go a long way i