本次測(cè)試范圍為：組織行為學(xué)測(cè)試題（1） 選擇題：題 填空題：題 判斷題：題 問(wèn)答題：題第1題單選題 _ is the processes that account for an individuals intensity, direction, and persistence of effort toward attaining a goal a:valueb:. rolec:perceptiond:motivation 參考答案： d第2題單選題 _ is a field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations for the purpose of applying such knowledge toward improving an organizations effectiveness. a:organizational designb:organizational culturec:. organizational learningd: organizational behavior 參考答案： d第3題單選題 _ is a dynamic condition in which an individual is confronted with an opportunity, or resource related to what the individual desires and for which the outcome is perceived to be both uncertain and important. a:streeb:conflictc:powerd:politics 參考答案： a第4題單選題 a common perception held by the organizations members; and a system of shared meaning is _. a:organizational designb:organizational culturec:organizational learningd:organizational behavior 參考答案： b第5題單選題 _ is a process that begins when one party perceives that another party has negatively affected, or is about to that the first party cares about. a:negotiationb:conflictc:powerd:politics 參考答案： b第6題單選題 _ refers to the empowerment of employees to assume more responsibility and accountability for planning, performing, controlling, and evaluating their own work. a:. job rotationb:job engineeringc:job enrichmentd: job enlargement 參考答案： c第7題單選題 _ must include both the transference and the understanding of meaning. a:powerb:. communicationc:. conflictd: negotiation 參考答案： b第8題單選題 power is a _ that a has to influence the behavior of b so that b acts in accordance with as wishes. a:. functionb: impressionc:capacityd:. responsibility 參考答案： c第9題單選題 _ is a process by which individual their sensory impressions in order to give meaning to their environment. a: perceptionb:emotionc: attituded:personality 參考答案： a第10題單選題 _are those needed to perform mental activities - for thinking, reasoning, and problem soving. . a:abilityb:intellectual abilityc:. learningd:physical ability 參考答案： b第11題填空題 is a process in which two or more parties exchange goods or services and attempt to agree on the exchange rate for them.參考答案： ( negotiation )第12題填空題 is a positive expectation that another will not- through words, actions, or decisions- act opportunistically. p442參考答案： ( trust )第13題填空題 is activities that are not required as part of ones formal role in the organization, but that influence, or attempt to influence, the distribution of advantages and disadvantages within the organization.參考答案： ( political behavior )第14題填空題 is defined as a state in which an employee identifies with a particular organization and its goals and wishes to maintain membership in the organization.參考答案： ( organizational commitment )第15題填空題 is any relatively permanent change in behavior that occurs as a result of experience.參考答案： ( learning )第16題填空題 focus the evaluators attention on the behaviors that are key in making the difference between executing a job effectively and executing it ineffectively.參考答案： ( critical incidents )第17題填空題 are intense feelings that are directed at someone or something.參考答案： ( emotions )第18題填空題 is discretionary behavior that is not part of an employees formal job requirements, but that nevertheless promotes the effective functioning of the organization.參考答案： ( organizational citizenship behavior )第19題填空題 are feelings that tend to be less intense than emotions and that often lack a contextual stimulus.參考答案： ( moods )第20題填空題 is a collection of planned-change interventions built on humanistics-democratic values that seek to improve organizational effectiveness and employee well-being.參考答案： ( organizational development )第21題判斷題 explain the job characteristics model. 參考答案： identifies five job characteristics and their relationship to personal and workoutcomes. skill variety task identity task significance autonomy feedback第22題判斷題 what is the communication process? 參考答案： the senderencodingthe messagethe channeldecodingthe receivernoisefeedback第23題判斷題 what are the 5 stages of group development? 參考答案： (a) forming(b) stoming(c) norming(d) performing(e)adjourning第24題判斷題 what are the frequently used shortcuts in judging others? 參考答案： selective perceptionhalo effectcontrast effectsprojectionstereotyping第25題判斷題 what is the job characteristics model 參考答案： identifies five job characteristics and their relationship to personal and workoutcomes.skill varietytask identitytask significanceautonomyfeedback第26題判斷題 what are the group decision-making techniques? 參考答案： (a)brainstorming,(b)electronic brainstorming,(c)and nominal group technique.第27題判斷題 what are the frequently used shortcuts in judging others? 參考答案： selective perceptionhalo effectcontrast effectsprojectionstereotyping第28題判斷題 “o.k., i admit it. i am not a team player. i work best when i work alone and am left alone,” says da hai. da hais employer, am office furniture manufacturer, recently reorganized around teams. all production in the companys wenzhou factory is now done in teams. and da hais design department has been broken up into three design teams. “ive worked here for 4 years. im very good at what i do. and my performance reviews confirm that. ive scored 96 percent or higher on my evaluations every year ive been here. but now everything is changing. im expected to be part of our modular-office design team. my evaluations and pay raises are going to depend on how well the team does. and, get this, 50 percent of my evaluation will be on how well i facilitate the performance of the team. im really frustrated and demoralized. they hired me for my design skills. they know i wasnt a soc 參考答案： 1. what is a team and what is team work?2. does this employer have any responsibility to provide da hai with an alternative that would allow him to continue to work independently?第29題判斷題 xie li, lao bao and lin juan have something in common. they all were promoted within their organizations into management positions. and each found the transition a challenge. xie li was promoted to director of catering for the glazier group of restaurants in hang zhou city. with the promotion, she realized that things would never be the same again. no longer would she be able to participate in water-cooler gossip or shrug off an employees chronic laterness. she says she found her new role to be daunting. “at first i was like a bulldozer, knocking everyone over, and that was not well received. i was saying, its my way or the highway. and was forgetting that my friends were also in transition.” she admits that this style alienated just about everyone with whom she worked. lao bao, a technical manager at lenovo chi 參考答案： 1, a lot of new managers err in selecting the right leadership style when they move into management. why do you think this happens?2, which leadership theories, if any, could help new leaders deal with this transition? 本次測(cè)試范圍為：組織行為學(xué)測(cè)試題（2） 選擇題：15題 填空題：0題 判斷題：0題 問(wèn)答題：8題第1題單選題 _is any relatively permanent change in behavior that occurs as a result of experience. a:abilityb:learningc:attituded:. negotiation 參考答案： b第2題單選題 _ is a field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations for the purpose of applying such knowledge toward improving an organizations effectiveness. a:organizational designb:organizational culturec:organizational learningd:organizational behavior 參考答案： d第3題單選題 power is a _ that a has to influence the behavior of b so that b acts in accordance with as wishes. a:functionb:impressionc:capacityd:. responsibility 參考答案： b第4題單選題 _are those needed to perform mental activities - for thinking, reasoning, and problem soving. . a:abilityb:intellectual abilityc: learningd: physical ability 參考答案： b第5題單選題 _are intense feelings that are directed at someone or something. a: emotionb: personalityc:attituded:motivation 參考答案： a第6題單選題 _ is a process that begins when one party perceives that another party has negatively affected, or is about to that the first party cares about. a: negotiationb:conflictc:. powerd:politics 參考答案： b第7題單選題 _ focus the evaluators attention on the behaviors that are key in making the difference between executing a job effectively and executing it ineffectively. a:critical incidentsb: written essaysc:graphic ratingd:behaviorally anchored rating scales 參考答案： a第8題單選題 _ is a process by which individual their sensory impressions in order to give meaning to their environment. a:perceptionb:emotionc:attituded:personality 參考答案： a第9題單選題 _are feelings that tend to be less intense than emotions and that often lack a contextual stimulus. a:emotionb:perceptionc:satisfactiond:. moods 參考答案： d第10題單選題 _is a positive expectation that another will not- through words, actions, or decisions- act opportunistically. p442 a: leadershipb:communicationc: powerd:trust 參考答案： d第11題單選題 _ is defined as a state in which an employee identifies with a particular organization and its goals and wishes to maintain membership in the organization. a: organizational developmentb: organizational learningc:organizational commitmentd:organizational culture 參考答案： c第12題單選題 a common perception held by the organizations members; and a system of shared meaning is _. a:organizational designb: organizational culturec: organizational learningd:organizational behavior 參考答案： b第13題單選題 _ is activities that are not required as part of ones formal role in the organization, but that influence, or attempt to influence, the distribution of advantages and disadvantages within the organization. a: conflictb:negotiationc: political behaviord:motivation 參考答案： c第14題單選題 _ must include both the transference and the understanding of meaning. a:powerb:communicationc:conflictd: negotiation 參考答案： b第15題單選題 _ is a process in which two or more parties exchange goods or services and attempt to agree on the exchange rate for them. a:conflictb: powerc: negotiationd:political behavior 參考答案： c第16題判斷題 what are the 5 stages of group development? 參考答案： (a) forming(b) stoming(c) norming(d) performing(e)adjourning第17題判斷題 o.k., i admit it. i am not a team player. i work best when i work alone and am left alone,” says da hai. da hais employer, am office furniture manufacturer, recently reorganized around teams. all production in the companys wenzhou factory is now done in teams. and da hais design department has been broken up into three design teams. “ive worked here for 4 years. im very good at what i do. and my performance reviews confirm that. ive scored 96 percent or higher on my evaluations every year ive been here. but now everything is changing. im ex 參考答案： 1. what is a team and what is team work?2. does this employer have any responsibility to provide da hai with an alternative that would allow him to continue to work independently?第18題判斷題 early in the twentieth century, henry ford became rich and famous by building automobiles on an assembly line. every ford worker was assigned a specific, repetitive task. for instance, one person would just put on the right-front wheel and someone else would install the right-front door. by breaking jobs up into small standardized tasks, which could be performed over and over again, ford was able to produce cars at the rate of one every 10 seconds, while using employees who had relatively limited skill.questions:1. what is organizational structure? what is the key element that managers need to address when they design their org 參考答案： organizational structure is how job tasks are formally divided, grouped, and coordinated.work specialization departmentalization chain of command span of control centralization and decentralization formalization第19題判斷題 what are the group decision-making techniques? 參考答案： (a)brainstorming,(b)electronic brainstorming,(c)and nominal group technique.第20題判斷題 xie li, lao bao and lin juan have something in common. they all were promoted within their organizations into management positions. and each found the transition a challenge. xie li was promoted to director of catering for the glazier group of restaurants in hang zhou city. with the promotion, she realized that things would never be the same again. no longer would she be able to participate in water-cooler gossip or shrug off an employees chronic laterness. she says she found her new role to be daunting. “at first i was like a bulldozer, knocking everyone over, and that was not well received. i was saying, its my way or the highway. and was forgetting that my friends were also in transition.” she admits that this 參考答案： 1, a lot of new managers err in selecting the right leadership style when they move into management. why do you think this happens?2, which leadership theories, if any, could help new leaders deal with this transition?第21題判斷題 explain the job characteristics model. 參考答案： identifies five job characteristics and their relationship to personal and workoutcomes. skill variety task identity task significance autonomy feedback第22題判斷題 a sales representative for a womens sportswear manufacturer has just closed a13,000 order from a small clothing retailer. the sales rep calls in the order to her firms credit department. she is told that the firm cant approve credit to this customer because of a past slow-payment record. the next day, the sales rep and the firms credit manager meet to discuss the problem. the sale rep doesnt want to lose the business. neither does the credit manger, but he also doesnt want to get stuck with an uncollectible debt. the two openly review their options. after considerable discussion, they agree on a solution that meets both their needs: the credit manager will approve the sale, but the clothing stores owner 60 days.參考答案： distributive bargaining integrative bargaining第23題判斷題 what are the frequently used shortcuts in judging others? 參考答案： selective perception halo effect contrast effects projectionstereotyping 本次測(cè)試范圍為：組織行為學(xué)測(cè)試題（3） 選擇題：10題 填空題：10題 判斷題：0題 問(wèn)答題：7題第1題單選題 _ must include both the transference and the understanding of meaning. a:powerb:communicationc:conflictd: negotiation 參考答案： b第2題單選題 _ is a dynamic condition in which an individual is confronted with an opportunity, or resource related to what the individual desires and for which the outcome is perceived to be both uncertain and important. a:streeb:conflictc:powerd:politics 參考答案： a第3題單選題 power is a _ that a has to influence the behavior of b so that b acts in accordance with as wishes. a:functionb:impressionc:capacityd:responsibility 參考答案： c第4題單選題 _ is a process by which individual their sensory impressions in order to give meaning to their environment. a:. perceptionb:emotionc:attituded:personality 參考答案： a第5題單選題 a common perception held by the organizations members; and a system of shared meaning is _. a:organizational designb:organizational culturec: organizational learningd:organizational behavior 參考答案： b第6題單選題 _ is a process that begins when one party perceives that another party has negatively affected, or is about to that the first party cares about. a:. negotiationb:conflictc:powerd: politics 參考答案： b第7題單選題 _ is a field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations for the purpose of applying such knowledge toward improving an organizations effectiveness. a:organizational designb:organizational culturec:organizational learningd: organizational behavior 參考答案： d第8題單選題 _are those needed to perform mental activities - for thinking, reasoning, and problem soving. . a:abilityb: intellectual abilityc:learningd:physical ability 參考答案： b第9題單選題 _ refers to the empowerment of employees to assume more responsibility and accountability for planning, performing, controlling, and evaluating their own work. a:. job rotationb: job engineeringc:. job enrichmentd:job enlargement 參考答案： c第10題單選題 _ is the processes that account for an individuals intensity, direction, and persistence of effort toward attaining a goal. a:valueb:. rolec:perceptiond:motivation 參考答案： d第11題填空題 is activities that are not required as part of ones formal role in the organization, but that influence, or attempt to influence, the distribution of advantages and disadvantages within the organization.參考答案： ( political behavior )第12題填空題 is a collection of planned-change interventions built on humanistics-democratic values that seek to improve organizational effectiveness and employee well-being.參考答案： ( organizational development )第13題填空題 is defined as a state in which an employee identifies with a particular organization and its goals and wishes to maintain membership in the organization.參考答案： ( organizational commitment )第14題填空題 is a process in which two or more parties exchange goods or services and attempt to agree on the exchange rate for them.參考答案： ( negotiation )第15題填空題 is any relatively permanent change in behavior that occurs as a result of experience.參考答案： ( learning )第16題填空題 are feelings that tend to be less intense than emotions and that often lack a contextual stimulus.參考答案： ( moods )第17題填空題 focus the evaluators attention on the behaviors that are key in making the difference between executing a job effectively and executing it ineffectively.參考答案： ( critical incidents )第18題填空題 is a positive expectation that another will not- through words, actions, or decisions- act opportunistically.參考答案： ( trust )第19題填空題 are intense feelings that are directed at someone or something.參考答案： ( emotions )第20題填空題 is discretionary behavior that is not part of an employees formal job requirements, but that nevertheless promotes the effective functioning of the organization.參考答案： ( organizational citizenship behavior )第21題判斷題 what are the 5 stages of group development? 參考答案： (a) forming(b) stoming(c) norming(d) performing(e)adjourning第22題判斷題 what are the frequently used shortcuts in judging others? 參考答案： selective perception（選擇性知覺(jué)）halo effect（暈輪效應(yīng)）contrast effects（對(duì)比效應(yīng)）projection（投射）stereotyping（刻板印象第23題判斷題 what is the communication process? 參考答案： the senderencodingthe messa