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投訴申訴,晨讀背誦,相關(guān)短語,1. make reservations for預(yù)訂 2. a professional tour guide一個(gè)專業(yè)的導(dǎo)游 3. famous attractions著名景點(diǎn) 4. places of interest風(fēng)景名勝 5. share a room共住一個(gè)房間,6. a five-star hotel 一間五星級(jí)賓館 7.without patience沒有耐心 8.get punishment受到懲罰 9.go wrong出毛病 10. return my money to me退還我錢,11. apply for申請(qǐng) 12. worse still更糟糕的是 13. a full refund全額退款 14. for the above reasons基于上述理由 15. travel agency旅行社,16. pay for the postage付郵資 17. make mistakes犯錯(cuò)誤 18. historical attractions歷史名勝 19. be forced to被迫 20. a person with patience 有耐心的人,21. make an apology to sb.向某人道歉 22. to our disappointment讓我們失望的是 23. order dishes點(diǎn)菜 24. made a mistake over my bill算錯(cuò)賬單 25. make a charge for對(duì)……收費(fèi),26. refuse my requirements拒絕我的要求 27. negotiate with sb.與某人協(xié)商 28. at your convenience在你方便的時(shí)候 29. free of charge免費(fèi) 30. only to find that…結(jié)果發(fā)現(xiàn)(不盡人意 的意外結(jié)果),相關(guān)句式,1. 我寫信的目的是要向你投訴我最近在你們網(wǎng)站上購買的一雙運(yùn)動(dòng)鞋。 I’m writing to complain about a pair of sneakers I recently purchased from your website. 2.更糟糕的是，交鞋的日期推遲了10天。 Worse still，there was a ten-day delay in delivering my shoes.,3. 我要求要么馬上寄給我一雙新的黑鞋子，要么全額退款。 I demand either a new pair of black shoes be posted to me immediately or I be given a full refund. 4. 請(qǐng)退還我30%的錢，否則我會(huì)被迫采取進(jìn)一步的措施。 Please give 30% of my money back, or I shall be forced to take the matter further.,5. 她是個(gè)沒有耐心的人，根本不耐心回答我的問題。 She was not a person with patience and didn’t patiently answer my questions at all. 6. 我要求她當(dāng)面向我道歉。 I demand that she make an apology to me face to face.,技巧點(diǎn)撥,1.投訴信常用I’m writing to…開門見山 點(diǎn)明寫信目的。 2.寫信時(shí)，要注意寫信的對(duì)象，運(yùn)用得 體的語言表達(dá)，并可在句中適當(dāng)增加 to one’s disappointment，unluckily， unfortunately， worse still， to make matters worse等符合投訴信感情色彩的詞或短語，以加強(qiáng)語氣，使表達(dá)更加豐富。,典型例題,寫信目的：投訴名叫李華的服務(wù)員的服務(wù)態(tài)度不好。 具體表現(xiàn)：⑴ 提前訂了位，但他卻忘記留座位，導(dǎo)致等了半小時(shí)； ⑵ 某些菜式漲價(jià)，顧客吃后才知道； ⑶ 點(diǎn)菜時(shí)，不能耐心回答顧客問題； ⑷ 粗心大意，弄錯(cuò)賬單。 投訴要求：該服務(wù)員應(yīng)意識(shí)到錯(cuò)誤；得到懲罰；變成更專業(yè)。,你在某餐廳吃飯，不滿意餐廳服務(wù)員的態(tài)度。 ［寫作內(nèi)容］ 請(qǐng)向該餐廳寫一封投訴信，內(nèi)容包括：,Dear Sir, I am writing to complain about the service of the clerk called Li Hua of your restaurant. First of all, I did make reservations for a table but he forgot about it, causing us to wait for half an hour. Moreover, I was not told that the prices of some of the dishes had increased until I finished my meal.,What’s worse, he answered my questions without patience when I ordered dishes and he even made a mistake over my bill because of his carelessness. I demanded that he should realize his mistakes and get punishment to become more professional. Thank you for your consideration. Yours sincerely, Li Ming,亮點(diǎn)點(diǎn)擊： 文中First of all，Moreover，What’s worse得到很好的使用。另外，最后一句，表達(dá)自己的要求用到demand that sb. should do sth., 表示出強(qiáng)硬態(tài)度，比較合情合理。,課堂練習(xí),Dear Sir, I am writing to complain about the two-day trip to Shenzhen organized by your travel agency. It was promised in your advertisement that a professional tour guide from Shenzhen would lead 30 tourists as a team, but actually, the tour guide even did not know the exact route and there were 40 people in our team.,Besides, it was claimed that we would visit five famous attractions, while in fact we only visited 3 places of interest. Worse still, we not only had to pay for our meals except lunch, but also four people were arranged to share a room in a poorly equipped hotel, which was totally different from your promise that two tourists would share a room in a four-star hotel and meals were free.,Please give 50% of my money back, or I shall be forced to take the matter further. Thank you for your consideration. Yours sincerely, Li Ming 亮點(diǎn)點(diǎn)擊：本文對(duì)比廣告宣傳和實(shí)際情況，用but, while，be different from等，表達(dá)恰到好處;另外，信息點(diǎn)較多，從句的巧妙使用也很關(guān)鍵，如It was claimed/ promised that…, your promise that…等。,課外作業(yè),Dear Sir, I am writing to complain about the quality of the Sony computer I bought in one of your exclusive shops in Guangzhou last week. I don’t really want to complain but there is something wrong with the mainboard because I tried all my USB flash disks only to find that it has no reaction to them. Therefore, I asked the assistant in the shop to exchange it but he wanted to make a charge for it.,Worse still, not only did the assistant refuse my requirements but he was also rude to me when I tried to negotiate with him. For the above reasons, I demand that he (should) make an apology to me and change a new one for me free of charge or give me a full refund; otherwise, I shall be forced to take further action. Please consider my requirement at your convenience. I’m looking forward to a satisfactory reply as soon as possible. Yours sincerely, Li Hua,