Outline Listening SpeakingWatchingFun Time 1, Supplementary Material Further Watching 1,Further Listening, 5Fun Time 22, 3, 4, Teaching Plan In Class Period 1: Listening 1Watching 1Speaking 1 (Task 1) Period 2: Listening 2 (Task 1)Speaking 2 (Task 1) Period 3: Speaking 1 (Task 2)Listening 2 (Task 2) Period 4: Watching 2Speaking 2 (Task 2) After Class Unit File + Project + Supplementary Listening Learning Focus Knowledge: To know the basic procedures of shipment To know about the insurance of goods Skills: To be able to describe the damages of goods To deal with disputes in goods transportations Listening 1-Task 11 . Warming-upDiscuss with your partner and list as many means of transportation as you can. 1 . bus2 . train 3 . ship 4 . planeOther means of transportation: car motorcycle bicycle taxi truck New Words you have no option.你必須做這件事，你沒有選擇的余地。3 . seasonal a. 季節(jié)性的As you see, the goods we ordered are seasonal goods.你知道，我們定的這批貨物是季節(jié)性的。4 . scarce a. 不足的；缺乏的；難得的Food and fuel were scarce in this region.這地區(qū)食物和燃料都很缺乏。Listening 1-Task 1 5 . vessel n. 船；容器They overloaded the vessel.他們使那條船超載。6 . airfreight n. 貨物空運Airfreight Department空運部7 . retail n. 零售The retail price of the dress is 6 0 dollars.這衣服的零售價是6 0元。8 . tranship v. 將（貨物）轉(zhuǎn)載他船或列車；換船I want to have goods transhipped from Shantou to Osaka via Hong Kong.我想要把貨物從汕頭經(jīng)香港轉(zhuǎn)運到大坂。Listening 1-Task 1New Words Student B should try to decline the request. You may use the hints below.* based on market analysis* dont want to miss the best season* a 1 0 % increase in sales * set in the contract* not much shipping space* a 5 % increase in shipment fees* transhipment Student A Student B Speaking 1-IVSample:A: Hello, Ben. I am calling to ask if you can bring the time of shipment forward.B: Oh? I think there might be a problem with that. It has already been fixed in the contract.A: Yes, I know. But based on our market analysis, if the goods can arrive a month earlier, we might have a 10% increase in sales.B: You know, at this time of year, there is not much shipping space available.A: I understand that, but can you make a try? We really dont want to miss the best season.B: In that case, well have to use another shipping company. There will be a 5% increase in shipping fees.A: Is there any other way?B: How about transshipping the goods via Hong Kong?A: OK. I think that would be the best way. Thanks, Ben!B: You are welcome! Further Watching 2 Watch the clip from the film “Cast Away” and discuss with your partners: What is the characteristics of Chuck ? What do you think of FedEx?H e is extremely passionate about his work and emphasizes the importance of punctuality.FedEx is a professional logistics company specializing in express business. The companys emphasis on punctuality is well reflected in the ad. Further Watching 3 Watch the advertisement of “FedEx” and discuss with your partners: What feature of FedEx is emphasized here?Despite the fact that FedEx didnt exist, the “boss” points out that the reason why the package didnt make it was that he man failed to use FedEx to deliver the package. Therefore, the security of the consigned package is emphasized here. Further Watching 4 Watch the advertisement of “H ainan Airline” and discuss with your partners: What are the selling points of its service?The selling points of its service lie in its being punctual, convenient, thoughtful, comfortable and tender. Listening 2-Task 11 . Warming-upMatch the following logos of insurance companies with their full names.Ping An of China The Peoples Insurance Company (Group) of ChinaAmerican International Assurance Co., Ltd. China Pacific Life Insurance Co., Ltd. 1 . insure v. 給 保險；投保Do you wish to insure it?您希望給它投保嗎？2 . premium n. 保險費Your first premium is now due.你的第一期保險費現(xiàn)已到期。3 . consignee n. 收貨人；收件人；受托人Consignee means the person entitled to take delivery of the goods.“收貨人”是指有權(quán)提取貨物的人。4 . certificate of insurance 保險證明單written contract or certificate of insurance書面合同或保險證書Listening 2-Task 1New Words& Expressions 5 . export declaration 出口申報單import and export declaration進(jìn)口/出口報關(guān)單6 . covering note 保險證明Zander was given a covering note from Bormann.山德爾從鮑曼那得到了一封保險證明。Listening 2-Task 1New Words& Expressions Listening 2-Task 12 . Extensive ListeningAlice is asking Bill about the insurance issues. Listen to the conversation and decide whether the following statementsare true or false. Then write down the key words to support your answers.1 . According to the conversation, the insurance company is usually chosen by the importer.2 . Once you receive the covering note, your goods are protected against loss or damage.False “You mean the freight forwarder chooses the insurance company.” True That secures the goods until the actual policy is written. Script Listening 2-Task 13 . Intensive ListeningListen to the conversation again and put the following steps of making insurance in the right order.1 . As soon as the insurance company gets the export declaration, they write a policy fixing the terms and the premium.2 . The freight forwarder prepares all the documents needed for shipping, including the certificate of insurance.3 . The insurance company issues a receipt for the premium called a covering note.4 . As soon as the order is ready, our company issues an order to our freight forwarder. 4 2 1 3 Script Listening 2-Task 14 . Language Summaryemployeeintervieweetrainee Listening 2-Task 21 . Warming-upDescribe the meaning of the following shipping labels in your own words. 1 . please do not freeze or store at low temperatures2 . please keep away from heat3 . do not use a knife to open 4 . fragile, please handle with care 1 . track v. 追蹤；跟蹤track down a criminal追蹤罪犯2 . delivery n. 運載；傳送；交付The price will be paid on delivery.貨到付款。3 . unload v. 卸貨You can have a rest after you unload the car.你們卸下車上的貨物后可以休息一下。4 . warehouse n. 倉庫；貨棧The warehouse is guarded.庫房有人看守。Listening 2-Task 2New Words& Expressions Listening 2-Task 22 . Extensive ListeningBill is calling Jack about shipment tracking. Listen to the conversation and decide whether the following statements are true or false. Then write down the key words to support your answers.1 . Bill calls Jack to inform him that the whole delivering process of the goods has finished.2 . It can be inferred from the conversation that Jack cant take the delivery after 4 p.m.False The goods have arrived at the port, not the warehouse. False Jack said, “Well have to, I cant afford to lose that much time.” Script Listening 2-Task 23 . Intensive ListeningListen to the conversation again and tick () the correct answer to each question.1 . When will the goods arrive at Jacks warehouse? A. On Thursday afternoon. B. On Friday afternoon. C. On next Monday.2 . When will Jacks company take delivery? A. From 4 a.m. to 9 p.m. B. From 9 a.m. to 4 p.m. C. Anytime. 3 . Which of the following is NOT among the preparations that Jack has to make for taking the delivery? A. Calling the warehouse manager. B. Making sure that there are enough people for unloading. C. Getting the trucks to transport the goods.Script Listening 2-Task 24 . Language SummaryRead aloud the following sentences about tracking the shipment.1 . The goods have arrived at your port and will be unloaded this afternoon.2 . When can you take delivery?3 . If the trucks arrive later than 4 p.m., can you unload the goods?4 . Ill make the delivery as early as I can.5 . I need to make sure there are enough people to unload and check the goods. Further Listening1 . How long does it usually take you to ? 2 . As a rule, we deliver all our orders after receipt of the covering L/C. 3 . Could you possibly further more? 4 . I hope that the goods can be shipped after you get our L/C. 5 . Shipment should be made before October, otherwise we are not able to . 6 . The we can make is early March. 7 . Im sorry, we cant . make a deliverywithin three monthsadvance shipment promptlycatch the seasonearliest shipmentadvance the time of shipment Watching 2-Task 11 . Warming-upPut the following words into the right categories and try to brainstorm some other reasons that might cause goods damage during the transportation.People: collisionrough handlingwarsqueezingstealingNatural force: dampnessrainearthquaketornado 1 . consignment n. 裝運的貨物Theyre concerned with the dispatch and receipt of consignment.他們關(guān)心的是發(fā)貨和接貨。2 . carton n. 紙板盒（箱）We packed the books in a large carton.我們把書裝進(jìn)一個大紙板箱中。3 . estimate v. 估計；估價You estimate his intellect too highly.你太高估他的智力了。4 . replacement n. 代替；替換regular replacement of tires輪胎的定期更換Watching 2-Task 1New Words& Expressions 5 . partially ad. 部分地He is partially responsible for the accident.他對該事故負(fù)有部分責(zé)任。6 . compensation n. 賠償；賠償金；補(bǔ)償物an adequate compensation足夠的補(bǔ)償7 . make profit 贏利，獲得利潤But the point is that most companies make profit.但問題是大多數(shù)公司都賺錢。Watching 2-Task 1New Words& Expressions Watching 2-Task 12 . Extensive WatchingJack is calling Bill about goods damage. Watch the video clip and decide whether the following statements are true or false. Then write down the key words to support your answers.1 . The damage is probably caused by rough handling when the goods are unloaded.2 . The speakers finally have an agreement on the compensation issue. False Jack says, “I can assure you all the goods were unloaded properly.”False Jack says, “I think I need to talk with Mr. Anderson about the issue of compensation.”Script Watching 2-Task 13 . Intensive WatchingWatch the video clip again and answer the following questions.1 . What is the problem with the goods?2 . What is Jacks requirement for packing?3 . How many goods are damaged according to Jacks estimation?4 . Whats Jacks request for the compensation of the damage?5 . How will Jack deal with the problem? Jack will talk to Mr. Anderson about the issue of compensation.Quite a lot of the items were damaged.To wrap each item individually and pack no more than 1 0 items together.About 1 0 % of the goods are damaged.He wants either the items replaced or a 1 0 % reduction in price.Script Watching 2-Task 14 . Language SummaryRead aloud the following sentences talking about goods damage.1 . But the problem is quite a lot of the goods are damaged.2 . Do you have any idea about the quantity involved?3 . We estimate that about 1 0 % of the goods are damaged.4 . We would like either replacement of the items or a 1 0 % reduction in price. Watching 2-Task 21 . Warming-upDiscuss the ways people use to solve disputes and list their advantages and disadvantages. Think of some other ways if you can.DiscussionAdvantages:Disadvantages:Going to the courtAdvantages:Disadvantages:quick, almost no costdifficult when both sides donot make any compromisefair, authoritativeexpensive, time-consuming,confrontation, embarrassment 1 . dispute n. 爭端；爭執(zhí)；爭辯After a long dispute, he at last made a concession to me.經(jīng)過長時間的爭論，他終于對我讓步。2 . compensate v. 賠償；補(bǔ)償Nothing can compensate her for the loss of her husband.任何東西都無法補(bǔ)償她失去丈夫。3 . apparently ad. 顯然地；表面上地Apparently he could see nothing from there.顯然他從那里什么也沒看見。4 . minimize v. 使減少（或縮?。┑阶畹拖薅萒he best way to handle defeat is to minimize it.對于失敗，最好的處理辦法就是把它的影響盡量減小。Watching 2-Task 2New Words& Expressions 5 . commitment n. 承諾；約定I felt I did not have to make such a commitment to them.我覺得我沒有必要對他們作出那樣的承諾。6 . partnership n. 合作關(guān)系；伙伴關(guān)系They dissolved partnership.他們散伙了。7 . take a hit 接受損失Investor confidence would take a hit.投資者的信心也將會遭受重重一擊。Watching 2-Task 2New Words& Expressions Watching 2-Task 22 . Extensive WatchingJack is meeting Bruce about a dispute. Watch the video clip and tick () those that are covered in their talk. Script Watching 2-Task 23 . Intensive WatchingWatch the video clip again and tick () the correct answer to each question.1 . What is improper with the packing? A. Wooden cases should be used instead of cardboard cases. B. More than 1 0 pieces were packed together. C. New cases should be used for the packing.2 . According to Bruce, who should be blamed for the improper packing? A. The buyer. B. The seller. C. The forwarder. Script Watching 2-Task 23 . Intensive Watching3 . What is the solution agreed on by both sides for the dispute? A. A replacement of the damaged goods. B. A 1 0 % reduction in price. C. A compensation fee equal to the value of the damaged goods. 4 . Why does Bruce make the compromise? A. Because he wants to do more business with Jack in the future. B. Because he is partially responsible for the damage of the goods. C. Because he can get compensation from the shipping company. Script Watching 2-Task 24 . Language SummaryRead aloud the following sentences about complaining and making apologies.1 . I think your company should compensate.2 . I apologize for the damages.3 . So we are supposed to take the hit for their mistake.?4 . We will do what we can to minimize your losses. Watch the video clip and answer the questions. What is shipment optimizer? What advantage will it bring to the users? Shipment optimizer is an automated decision tool that can automatically approve shipments based on rules you set and automatically stop a shipment that doesnt meet your business rules.It can increase your supply chain performance.Further Watching 5 Speaking 21 . Work in pairs. Complete the description of the process of insuring shipment orally. You may use the chart below as a hint.1 . freight forwarder2 . all the documents3 . the terms and the premium4 . covering note5 . the actual policy is written Speaking 22 . Work in pairs. The following are some steps for tracking your mails or parcels online. Put the steps into the right order and retell the process to your partner in your own words. 4 6 2 1 5 3 7 Speaking 23 . Work in pairs. Complete and practice the conversation according to the given information.we have to delay the shipment of goods.the shipment time is set in the contract, we need the goods for the coming Christmas season.we cant effect shipment on time because we found there are some quality problems with the goods.we have to accept the delay. But the late delivery might cost us a 1 0 % loss in profit. Speaking 24 . Work in pairs. You are going to have a negotiation about the goods damage with your business partner. Try to hold your position and make the other side to compromise. Speaking 2-IVSample:A: The delivery of goods has been delayed for a week, and about 40% of the goods have been damaged. We would like an explanation for that.B: We are sorry. The delay was due to a heavy storm, which was out of our control.A: The goods were not properly packed. Thats the reason for the serious damage.B: I can assure you that the goods were properly packed. The storm was too strong. We are really sorry for that.A: In that case, we need compensation, either replacement of the damaged goods or a 30% reduction in price.B: We admit that we were partially responsible for the damage. But a 30% reduction in price is too much for us. A: The delay in delivery would cause us a loss of half of our revenue. Whats more, about 40% of the goods were damaged. We only ask for a 30% reduction in price, and thats reasonable.B: As for the damage, I think you can get compensation from the insurance company. We are really sorry for the delay, so we agree to a 10% reduction in price, thats all we can do.A: The compensation from the insurance company cannot cover all our losses. And we think you should be responsible for the improper packing. Fun Time 1 Fun Time 2 Listening Script (After signing the contract, Jack and Bruce are talking about the mode of shipment.)Jack: Mr. Anderson, how are you going to ship the goods?Bruce: Oh, we usually send that kind of quantity in part shipments.Jack: I am afraid part shipment is not an option for us. The goods are seasonal, so they must be shipped all at once.Bruce: Oh. we thought part shipment would be fine. It is very difficult to book so much shipping space on the same ship.Jack: If the goods cant arrive on time, we will miss the Christmas season!Bruce: We understand that. Unfortunately, shipping space is quite scarce right now.Jack: If you cant get hold of a direct vessel, could you please ship it by air?Bruce: Airfreight costs more and will affect your retail price.Jack: In that case, we may agree to have our goods transhipped. Bruce: Transhipment is a good solution! Well contact our shipping company and arrange for transhipment via London.Jack: Thank you. Id appreciate it if you could guarantee the date of shipment.Bruce: Of course! By all means.Listening 1-Task 1 Listening 1-Task 2 (Bill and Alice are discussing which company to choose for transporting the goods.)Bill: Alice, have you contacted a freight forwarder for the goods Nova ordered?Alice: Ah, not yet. theres a bit of an issue that I need to discuss with you.Bill: Oh, whats the problem?Alice: Well. Ocean Shipping, who weve been working with is having some financial problems. There is a rumor that the company is on the edge of bankruptcy. So Im thinking of choosing another company.Bill: Oh, if thats true, we really need to find some other partners.Alice: Yes. I have contacted some other shipping companies, but I cant decide which one.Bill: Which companies have you contacted?Alice: Marine Service and Top Ships. The former is new and small, but efficient. The latter, as you know, has an established reputation, but is expensive and inefficient compared with its competitors. Bill: Well, I cant tell you which company to choose right now. Please send me materials about the two companies. Well decide this afternoon. (Inexperienced with insurance, Alice is asking Bill for advice.)Alice: Bill, could you tell me how we insure shipments?Bill: No problem. Its not complicated at all. Our firm uses a freight forwarder. As soon as the order is ready, our company issues an order to our freight forwarder. They prepare all the documents needed for shipping, including the certificate of insurance.Alice: You mean the freight forwarder chooses the insurance company?Bill: Yes. As soon as the insurance company gets the export declaration, they write a policy fixing the terms and the premium.Alice: What is a premium?Bill: That is the amount of money you pay for the insurance policy.Alice: Oh, I see. Does the consignee pay the premium?Bill: Yes. The insurance company will issue a receipt for the premium called a covering note. That secures the goods until the actual policy is written. Alice: So from that moment on, were protected against loss or damage?Bill: Yes. Thats right!Listening 2-Task 1 (Bill is calling Jack to arrange delivery of the goods that have arrived.)Bill: Hello, Jack, this is Bill. I am phoning to inform you that the goods have arrived at your port and will be unloaded thisafternoon.Jack: Thats good news. When will the goods arrive at our warehouse?Bill: Very soon. You should receive them tomorrow afternoon, if everything goes well. When can you take delivery?Jack: Any time between 9 :0 0 a.m. and 4 :0 0 p.m.Bill: If the trucks arrive later than 4 :0 0 p.m., can you unload the goods?Jack: Well have to! Tomorrow is Friday. If we dont unload the goods, we have to wait until Monday. I cant afford to lose thatmuch time.Bill: Ill make the delivery as early as I can. Jack: I need to talk to my warehouse manager first, to make sure there are enough people to unload and check the goods. Ill callyou soon to confirm all that.Bill: OK, Ill be expecting your call. Goodbye.Jack: Goodbye.Listening 2-Task 2 Watching Script Watching 1-Task 1 (Concerned about the packing of the goods, Jack is calling Bill about it.)Jack: Hello, Bill. This is Jack from Nova.Bill: Hi, Jack. How are you?Jack: Fine. Im calling to ask how you plan to pack our goods?Bill: We are planning to use cardboard boxes with steel straps.Jack: Why not use wooden cases instead?Bill: Cardboard boxes are quite seaworthy. They are comparatively light, and therefore, easy to handle.Jack: But cardboard boxes are not strong enough for sea transportation. Squeezing and collision may take place if the boxes move about.Bill: We do ensure that the boxes are reinforced with s