Unit 7 Contents Listening complete We have decided to implement the presidents suggestion in full. Reading Aimplement to take action or put into practice 1. My grandfather established the family b u s i n e s s in 1938. 2. The relationships between the two companies were established two years ago.Reading Aestablish to start; to set up to get something especially by means of effortReading AobtainWe wish to obtain first-hand information. They have conducted a research in this particular field. Reading Aparticular unusual, single and different from others a general examination or study (of conditions, opinions, etc.), especially carried out by asking people questions Reading AsurveyA recent survey shows that many teenagers spend three hours a day playing computer games. opinion given briefly in speech or writing about something or someone Reading AcommentDo you have any comments to make upon my story? to complete (a form) by answering the questions in the spaces provided Reading Afill outCould you fill out this application form quickly? to put something down in a particular place; to put money or something valuable in a bank or other places where it will be safeReading Adeposit1. She deposited her case in the corner. 2. You are advised to deposit your valuables in the hotel safe. to think very carefully about somethingReading Athink twiceThe teacher advised him to think twice before deciding to quit school. in existence and ready to be usedReading Ain placeThe new regulations are now in place. to give something to each member of a groupReading Ahand outCould you start handing these books out, please? to strongly advise someone to do somethingReading AurgeBrown urged her to reconsider his decision. the act of sharing things among a large group of people in a planned way Reading AdistributionThe distribution of the food supplies in the earthquake area began two days ago. A-Task 1-1 Answer the following questions according to the passage.1.Where does the writer most probably live?2. Why did the man and his wife go to their favorite restaurant for dinner?3. Why is the process of gathering data important for customer satisfaction measurement?Houston.Because they wanted to celebrate the successful conclusion of his diet.Because it helps to obtain a representative sample of customers and keep bias to a minimum.Reading A A-Task 1-24. What did the owners note in the questionnaire begin with?5. In order to successfully measure customer satisfaction, what should an organization pay much attention to?It began with the words “I really want to know”.It should pay much attention to the distribution and collection process. Reading A A-Task 2 Decide whether the following statements are true (T) or false (F) according to the passage. Reading AFTTFT Business Know-howConducting a Survey Establish the goals of the projectwhat to learn; Determine what people are targeted and how many are to be interviewed; Choose how to interview (face to face, telephone, etc.); Design the questionnaire; Pretest the questionnaire, if practical; Conduct interviews and collect data; Analyze the dataproduce the findings. Reading BReadi g BTextTask 1Task 2 Text B-1Motorola Limited WarrantyReading B This limited warranty applies as follows to new Products, Accessories and Software purchased by consumers in the United States or Canada.COVERAGE LENGTH OF COVERAGEProducts One (1) year from the date of purchase by the first consumer purchaser.Accessories One (1) year from the date of purchase by the first consumer purchaser. Software * Ninety (90) days from the date of purchase.* Applies only to defects in the CD-ROMs that contain the software. Text B-2Reading B To obtain service or information, please call: Motorola Customer Services 1-800-453-0920 or 954-723-4910 Or visit us online at http:/ You will receive instructions on how to ship the Products,Accessories or Software, at your expense, to a Motorola Authorized Repair Center. To obtain service, you must include: (a) a copy of your receipt, or other proof of purchase; (b) a written description of the problem; (c) and, most importantly, your address and telephone number. B-Trans-1Reading B摩托羅拉有限產(chǎn)品質(zhì)量保證書 B-Trans-2Reading B B-Task 1Reading B Decide whether the following statements are true (T) or false (F) according to the warranty.( ) 1. Motorola, Inc. warrants its products and software, excluding its accessories.( ) 2. The warranty on new products ends one year from the date of purchase by the first consumer purchaser.( ) 3. You cannot get serviced if you fail to provide the receipt.( ) 4. You need to ship the product to a Motorola repair center and they will pay all charges.( ) 5. The warranty applies to products purchased by consumers all over the world.FTFFF B-Task 2 Fill in the flow chart to illustrate how to obtain a repair service from Motorola, Inc. and explain it to your partner.Call _;Or visit online at _ _ _ _.Provide _ _ _ or other proof of purchase;Describe _;Give _ _. Ship the product to _ _. Reading B ListeningTask 1Task 2Task 3Task 4Task 5 Listening our work cannot be done without computers. Our work has been affected .W: Sorry, sir. We promise .M: What if we dont get it by then? Our manager your service. This is our first order, and things like this shouldnt have happened.W: I fully understand your position at this moment. . I do hope this incident wont affect our future business relations.M: Well, I hope so. should have reached youbecause of the delay youll get it next Mondayisnt satisfied withThis willnever happen again Listening Refer to the sample on Page 106; To do a research and then analyze the data collected; In-class presentation. Language LabLangu e LabTask 1Task 2Task 3Task 4Task 5 LL-Task 1Language LabMatch the words or phrases on the left with their meanings on the right. A. have an increase inB. in existence and ready to be usedC. have earned something by good or bad actions or behaviorD. strongly advise someone to do somethingE. take action or put into practiceF. opinion given briefly in speech or writing about something or someoneG. set up; start H. a general examination or study (of conditions, opinions, etc.), especially carried out by asking people questionsI. unusual, single and different from othersJ. whole; complete LL-Task 2Language LabComplete the sentences with the following words or phrases. Change the form if necessary. 1. After Tom passed his driving test, he _ an application for his drivers license.2. Mary and I have _ cooking, so we live on salads these days.3. If I were you, Id _ before investing the money in that business.4. He had read the novel himself, and made quite a few _ on it.5. The committees suggestion will be _ _ once the president gives the ment think twice implement go off fill out LL-Task 3-1Language LabRewrite the following sentences after the models. LL-Task 3-2Language LabIt rained for two weeks continuously. That completely ruined our holiday. It rained for two weeks continuously, completely ruining our holiday.2. They came into the office. They were singing and laughing. They came into the office, singing and laughing.3. The secretary worked late into the night. She was preparing a long speech for the manager. The secretary worked late into the night, preparing a long speech for the manager. LL-Task 4-1Language LabChoose the best answers to complete the following passage. LL-Task 4-2Language Lab LL-Task 5-1Language LabTranslate the following into English using the given words or phrases. LL-Task 5-2Language Lab Thank you!Thank You!