沽源縣第一中學(xué)導(dǎo)學(xué)案 模塊內(nèi)容：必修7 編制人：周歡 審核人：崔曉麗 使用時(shí)間： 年 月 日 Book 7 Unit3 Under the seaWriting 隨 筆投訴信【學(xué)習(xí)目標(biāo)】讓學(xué)生學(xué)會(huì)寫投訴抱怨類信件?！咀灾鲗W(xué)習(xí)】 一、什么是投訴信投訴、抱怨類的信件也是考試常常涉及到的內(nèi)容，一般是當(dāng)自己的正常生活受到騷擾、自己的利益受到侵害或當(dāng)社會(huì)規(guī)范有失規(guī)范時(shí)，用來(lái)表達(dá)不滿情緒和提出批評(píng)。所有的投訴信都有一個(gè)共同點(diǎn)，就是最終是要收信人解決問(wèn)題，所以需要提出解決方案。注意: 如果題目中沒有給出解決方案，那么就要根據(jù)投訴內(nèi)容中的不滿提出自己的解決方案。二、怎樣寫投訴信1、首段：表明來(lái)信所要投訴的問(wèn)題，盡可能做到客觀禮貌，給讀者留下好印象。2、主體段落：寫明投訴的原因、問(wèn)題的經(jīng)過(guò)及產(chǎn)生的后果。可以說(shuō)具體的理由，也可以說(shuō)問(wèn)題的具體體現(xiàn)方式。3、結(jié)尾段：提出解決方案，不需展開。這段應(yīng)體現(xiàn)書信的禮貌原則，可以用類似“如果你能，我將十分感激”這樣的表達(dá)方式。一般情況下，可以按照下面的思路行文：a 抱怨投訴行為b投訴內(nèi)容具體描述c要求彌補(bǔ)糾正賠償d. 對(duì)被投訴人的敦促或威脅【知識(shí)拓展】抱怨投訴行為：Im writing to complain about/that .投訴內(nèi)容具體描述:I felt really angry about.I find it difficult to.to be honest, I am not prepared to put up with.I would appreciate it very much if you could.對(duì)被投訴人的敦促或威脅:I hope you could deal with it as soon as possible.If you cant give me a satisfactory answer, I will .【合作探究】范例：情景介紹 假如你是一名乘客，名叫李華，對(duì)這次航班不滿意，理由有如下四個(gè)：（1）航空公司給你弄丟了一個(gè)重要的包，內(nèi)有公司機(jī)密文件；（2）飛機(jī)遲到一個(gè)半小時(shí)；（3）飛機(jī)上的食物很差；（4）乘務(wù)員的服務(wù)態(tài)度不好。（5）請(qǐng)就此事給航空公司寫一封投訴信。100詞左右。一給出模版Dear_: My name is . Im writing this letter about. Im sorry to say that Im very unhappy about . First of all,. secondly,.Thirdly,. Fourthly, I hate to say this, but. Honestly speaking,.The focus of my complaint is . I do hope.2 范文My name is LuHua, a passenger of your airline. Im writing this letter about your bad service.Im sorry to say that Im very unhappy about you airline. First of all, your airline lost one of my bags, in which there is an important paper of our company. Secondly, my plane was one and a half hour late. You know, I had to attend an important meeting in time. Thirdly, the food on the plane was terrible. Fourthly, I hate to say this, but I think the attendants (服務(wù)員)on the plane were unfriendly and impolite to me. Honestly speaking, this is the worst airline I know in the world. The focus of my complaint is where is my bags is. I do hope you can help me find my bag and improve your service.3 高考鏈接（08年湖北）假設(shè)你是卜曼宜，你購(gòu)買了一部某外國(guó)公司生產(chǎn)的手機(jī)，因有質(zhì)量問(wèn)題，要求該公司更換。請(qǐng)根據(jù)下列要點(diǎn)，用英文寫一封電子郵件。要點(diǎn)：1. 問(wèn)題：手機(jī)不響鈴，不能發(fā)短信； 該產(chǎn)品已售完，無(wú)法更換； 型號(hào)新，無(wú)配件，無(wú)法維修。2. 要求：公司應(yīng)盡快予以更換。注意：1. 詞數(shù)為100左右；2. 參考詞匯：配件- spare part;3. 電子郵件的開頭和結(jié)尾已為你寫好（不計(jì)入你所寫詞數(shù)）；4.已給出的電子郵件的開頭和結(jié)尾不得抄入答題卡。（以下內(nèi)容不得抄入答題卡）Dear Sir,I am writing to you for the mobile phone of Dephone-S250 I bought on 20th Apr. 2008 at Tele Mall in Wuhan, P.R. China.Thank you for your consideration.Sincerely yours,Bu Manyi【范文】Dear Sir, I am writing to you for the mobile phone of Dephone-S250 I bought on 20th Apr.2008 at Tele Mall in Wuhan, P.R. China. Ten days after that, it didnt ring and send short messages. Then I took it to the seller, but was told that the model had been sold out and I had to wait at least three months for a new one. I had no choice but to go to the repairman. To my disappointment, he said since it was a new model in China, it was impossible to fix it without the right spare parts. I was so desperate on hearing that for I cannot wait that long. Therefore, I have to require that you send me a new one of the same model within a month.Thank you for your consideration. Sincerely yours, Bu Manyi【名師點(diǎn)評(píng)】本文內(nèi)容要點(diǎn)齊全，語(yǔ)言豐富，結(jié)構(gòu)合理，如頭兩句說(shuō)明了購(gòu)買手機(jī)后發(fā)現(xiàn)故障的情況，中間部分說(shuō)明了無(wú)法維修而必須讓公司更換手機(jī)的原委，最后明確提出自己的要求，明白流暢，將題目所提出的要點(diǎn)全部表達(dá)清楚，較好的完成了任務(wù)。全文以一般過(guò)去時(shí)為基調(diào)，結(jié)合主動(dòng)語(yǔ)態(tài)與被動(dòng)語(yǔ)態(tài)，并使用了so, but, therefore 等連接詞，使文章結(jié)構(gòu)完整嚴(yán)密。固定短語(yǔ)，如be sold out ,at least, had no choice but to go, to my disappointment, on hearing that 等的使用，使文章的語(yǔ)言顯得地道而精煉?！眷柟叹毩?xí)】你的鄰居王先生的女兒總是在晚上練習(xí)鋼琴，總是吵得你無(wú)法復(fù)習(xí)功課。請(qǐng)寫一封抱怨信給王先生，要求包含以下要點(diǎn)：1.噪音使得你無(wú)法學(xué)習(xí)和休息；2.要求王先生把練琴時(shí)間安排到傍晚；3.請(qǐng)王先生馬上改善狀況，否則將不得不采取法律行動(dòng)。_【課后反思】：1212 在預(yù)習(xí)中自學(xué) 在展示中自信 在合作中進(jìn)步 在反思中提高