Unit 3Business EnglishMARKETLEADERa new language course for tomorrows leadersoverviewBusiness EnglishVocabularyAdjectivesReadingDealing with problems at workLanguage Focus 1Present simpleNegatives and questionsLanguage Focus 2Language Focus 2Have gotHave gotSkillsSkillsTelephoning:Telephoning: Solving problems Solving problemsCase StudyBlue HWhat are some common types of problems?money problemsmath problemseveryday problemspolitical problemshealth problemsenvironmentalproblemscommunicationproblemsfamily/relationshipproblemswork problemsBusiness EnglishCultureFHave you hadcommunication problems at work?What happened?What is the biggestproblem facing the world today? Is therea solution?What is the most serious problemyou have had to solvein your life? What was the last problem you had?How did you solve It?What is 38 -12 x 44 +108 x 0.25?Describe a minorproblem and howyou solved it.How do you solve yourcommunicationproblems?Ask your partnerfor advice onan annoyancein your life.Business EnglishSWhat work problems do the pictures show?Describe the problemMy boss is difficult.My job and my family need me at the same time.My computer has problems.My colleagues are difficult.I feel tired.I feel bored.I feel stressed.Business EnglishSproblem solve fire (v) stressed out serious political solution environmental important to find the answer to a problem worried; having too much to do a way of solving a problem having to do with politics difficulty; question or matter to be solved having to do with everything around us to dismiss from a jobVocabularyBusiness EnglishKey Language1Match the sentences about problems. 1.There isnt an invoice in the package.2.We cant find the documents.3. The coffee machine doesnt work.4. The train isnt on time5. Im not ready for the meeting.TaskBusiness Englisha) Its brokenb) Ill be 10 minutes late.c) Its missing.d) I think theyre lost.e) Its delayed by 15 minutes.WHICH DEPARTMENT SHOULD BE RESPONSIBLE FOR THE FOLLOWING PROBLEMS?They informed me that I had been hired, but didnt tell me when to start work.They have forgot to send a price list with this catalogue.The photocopier has broken down again.Weve ordered 100 disks. There are only 50 here.The motor is damaged. Ill send it back and get them to replace it.I dont think the invoice is right.Order processingSales DispatchFinance/AccountsBusiness EnglishListening 3.1Listen to five telephone calls. Identify the product and the problemProductProblem1 TVInstructions missing2 Remote controllost3 coffee machinebroken4 booksCant deliver5 drinking waterLate deliveryKey Language1Business EnglishComplete these sentences. Use the adjectives from the boxAdjectivesBeautiful broken clean fast flexible helpful high incorrect1 Our employees enjoy having _ hours.2 The new sales assistant got a(n) _promotion.3 Marketing executives earn a(n) _ salary at that company.4 My colleagues are usually very _.5 We want a(n) _ and well-furnished apartment.6 Your office has got a(n) _view.7 Their old printer is _, so they want a new one.8 This invoice is _; please can your send a new one?flexiblefasthighhelpfulcleanbeautifulbrokenincorrectKey Language1Business EnglishMatch the adjectives with their opposites1. Long a) fast2. Heavy b) late3. Early c) short4. Slow d) dangerous5. Safe e) light6. Big f) wide7. Hot g) low8. Narrow h) hard9. High i) small10.Soft j) coldKey Language1Business EnglishLook at these sentencesThe bed is too hard. It isnt soft enough.The seats arent wide enough. Theyre too narrow.Make sentences. Use too or enough and adjectives from exercise B.1 The report doesnt give much information. (too/ enough) Its too short. / It isnt long enough.2 I cant carry these suitcases. (too) They are too heavy.3 I cant meet you at 6 oclock in the morning. (too) Its too early.4 I dont want this car. Its top speed is only 100 kilometres per hour. (too/enough) Its too slow. / It isnt fast enough.5 Dont take any visitors to those areas late at night. (too/enough) Theyre too dangerous. / They arent safe enough.6 That camera doesnt fit in my pocket. (too / enough) Its too big. / It isnt small enough.7 I cant get this car into the garage. (too) Its too big./ its too wide.8 Our trucks cant go under that bridge. (too/ enough)Its too low. / It isnt high enough.Business EnglishReadingDealing with problems at work “We pay a lot rent for an office in the city centre. There isnt enough room for all our staff. Everyone is crowded into small offices. We really need a spacious office. We want to move outside the city centre as soon as possible”“There are a lot of changes in our company at the moment, and staff are worried about losing their jobs. They arent happy. They dont come to work on time and often leave early.” “ One of our “ One of our sales team is not a sales team is not a team player. He team player. He doesnt work well doesnt work well with colleagues. He with colleagues. He doesnt go to doesnt go to meetings. He never meetings. He never helps anyone, and helps anyone, and he doesnt send he doesnt send reports on time. He reports on time. He isnt very isnt very popular.”popular.”“ Our biggest problem is that we spend too much. WE need to cut costs because we are having problems paying our bills. Weve got a problem with our cash flow at the moment.1234Business EnglishTaskMatch the replies in Exercise A with an appropriate heading.a)Changes at workb) Space problemsc)Money problemsd) Difficult people2143Find words in the replies which mean the following1 The money you pay regularly to use a building (reply 1)2 when a place is too full of people (reply 1)3 large, with a lot of space (reply 1)4 unhappy about something (reply 2)5 someone who works well with other members of a group (reply 3)6 people you work with (reply 3)7 a piece of paper showing how much you have to pay for something (reply 4)8 amount of money coming into and going out of a company (reply 4)RentcrowdedspaciousworriedTeam playercolleaguesbillCash flowBusiness EnglishWhich of these are a problem where your live?SpeakingTransportpricescrimenoiseotherBusiness EnglishLanguageFocus 1Present simple: negative and questionsWe use the present simple to talk about habits and work routines.NegativesThey dont come to work on timeHe doesnt go to meetingsQuestionsDoes he work well with colleagues?Where do you work?Business EnglishWork in pairs. Match the question to the answersTask1 What do you think about the new boss?2 What time does the meeting start?3 Where does she live?4 Why does he need the money?5 Who do I report to?6 How does this work?7 How much does it cost?8 When do I finish work?a) Peter. Hes your line manager.b) Because he has to pay for the office party.c) You can leave a 5 oclock.d) 20 eurose) Shes very efficient.f)You need to enter your password.g) In the city centre.h) It starts at 2 oclock.Business EnglishPut the words in the correct order to make questions.Task1 weekend work you Do at the?2 Pierre in sales Does work?3 you do travel abroad How often?4 you spell How business do?5 this word Who mean does?6 finish does the meeting When?Do you work at the weekend?Does Pierre work in sales?How often do you travel abroad?How do you spell business?What does this word mean?When does the meeting finish?Business EnglishMake negative sentence. Use dont (do not) or doesnt (does not)Task1 I like meetings (presentations) I like meeting, but I dont like presentations.2 Raj likes Fridays. (Monday) r:d Raj likes Fridays, but he doesnt like Mondays.3 We agree about most things. (budgets) We agree about most things, but we dont agree about budgets.4 Susan sends a lot of e-mails. (faxes)Susan sends a lot of e-mails, but she doesnt send a lot of faxes.5 Alex and Connie speak Chinese. (Japanese)Alex and Connie speak Chinese, but they dont speak Japanese.r:d Business EnglishWork in pairs. Ask and answer the questions. Student A: turn to pg 139. Student B: turn to pg 146.Task1 What time / start work?2 When / finish work?3 Where / work?4 Who / report to?5 How often / work at the weekend?What time do you start work?When do you finish work?Where do you work?Who do you report to?How often do you work at the weekend?Business EnglishLanguageFocus 2Have gotWe use have got to talk about possession.Weve got a new printer, but it doesnt work very well.The office hasnt got a lift.Have you got a problem with cash flow? Yes, we have / No, we haventWe use some with plurals in positive sentences. Ive got some problems with cash flow.We use any with plurals in questions and negative sentences.Have you got any meetings today?Business EnglishMake sentences about Marcos possessions.TaskMercedes 1 fax machine 0Running shoes 0 swimming pool 1Children 0 tennis court 0Telephones 2 computer 1Marcos got a Mercedes.He hasnt got any running shoes.He hasnt got any children.Hes got two telephones.He hasnt got a fax machine.Hes got a swimming pool.He hasnt got a tennis court.Hes got a computer.Business EnglishWork in pairs. Talk about these two offices.TaskOffice ALiftView of the high streetBalconyVery colorful wallsNo car parkFax machine in next roomLarge windowsAir conditioning.Office BNo liftView of the mountainsNo balconywhite wallsLarge car parkFax machine in the officesmall windowsNo air conditioning.Which office from Ex B would you choose?Describe your own office / study room.Business EnglishListening 3.2Listen to four phone calls. Write the number of the call after the problem. Some call have two problems.1 There are no instructions.2 A piece is missing.3 The printer doesnt work.4 The invoice is incorrect.5 The air conditioning doesnt work.6 The line is engaged.3414221234Business EnglishListening 3.2Listen again and complete the sentences.1 Please return it, and we can _at it for you.2 Would you like to _? No. Can he _ me back, please?3 Im sorry to hear that. Which _is it? 4 Right. Let me _down the _.lookholdcallmodelnotedetailsBusiness EnglishListening 3.3Look at the Useful language box. Listen and tick the expressions you hear.Useful telephone phrasesIdentify yourselfHello. This is Carl Fisher.Hello, Barbara Keller here.Good morning. PK Electronics. Marta Gomez speaking.Get throughCan I speak to Janet Porter, please?Give reasons for callingIve got a problem withIm phoning about There are some problems withState the problemThe printer doesnt work.The air-conditionings broken down again.There are no instructions in the package.Theres a piece missing and the invoice is incorrectApologizeIm very sorry about that. Im sorry to hear that.Get detailsCan you give me some more information?Can you give me the details?Which model is it? Sorry, could you repeat that?Let me note down the details.Offer solutionsPlease return it and we can look at it for you.We can give you a refund.We can send you some new ones.Ill send you some new instructions in the post today.Ending a conversationThank you.Thanks for your help. Thanks for calling.Business EnglishS: Good morning. Sunrise Clothing. Can I help you?C: Good morning. This is Carl Mason from Realpack. Weve got some problems with the shirts you sent us yesterday.S: Can you give me the details?C: Yes, well, we want the large-sized yellow and pink shirts, but you sent us the medium-sized red and white ones.S: Im sorry to hear that. Any other problems?C: Yes, the quantity of our order is 2,000, but you only sent us 200.S: Oh, Im terribly sorry about that. Could you return the wrong order to us as soon as possible? We will send you the right one.C: Thats fine. Please send us the 2,000 large-sized yellow and pink shirts right away.S: OK, well do it. Thanks for calling. Goodbye.C: Thanks for your help. Goodbye.Sample dialogueTELEPHONE MESSAGEWrite an e-mail message to your boss, telling him aboutRichard Marshs phone call.- Who called?- What is the problem?- What is your solution?Hi, DaveRichard Marsh called this morning. Hes got a problem with the parts he ordered from us. He wanted part number PV202, but we sent himPB204. I have asked Mr. Marsh to send back the wrong ones so that we can send them the new ones as soon as possible.Best regards.AlexBusiness EnglishCase StudyBlue HorizonBrochure Comments Views Lovely views of the sea10 kilometers away, no view of the seaApartment Large, comfortable, well-furnished, decorated & equippedAn old building with no balconies, no air-conditioning, grey paint on wallsGarden Beautiful No trees, no flowersSports facilitiesLarge swimming pool, gym, tennis courtUnfinished swimming poolLiving facilitiesShops & a small supermarketNo supermarket, only one shopWRITINGListen to the voice mail & leave a message for your manager Carla Davis- saying who called- when & who will arrive- what Mr. Davis has to doTo: Carla DavisName of caller: Mike ParkTime of call: 3:47p.m. 30/10/07Message:Mike Park called from the Head Office this afternoon. Mr. Cortes, Head of Customer Relations, is to arrive on Tuesday, 30 October, at 2:30 by Flight BA502. Mr. Park wants you to meet Mr. Cortes at the airport.Business EnglishUnit 3 Problems Summary SheetPresent simple: negative and questionsWe use the present simple to talk about habits and work routines.NegativesThey dont come to work on timeHe doesnt go to meetingsQuestionsDoes he work well with colleagues?Where do you work?1.Long a) fast2.Heavy b) late3.Early c) short4.Slow d) dangerous5.Safe e) light6.Big f) wide7.Hot g) low8.Narrow h) hard9.High i) small10.Soft j) cold1 The report doesnt give much information. (too/ enough) Its too short. / It isnt long enough.2 I cant carry these suitcases. (too) They are too heavy.3 I cant meet you at 6 oclock in the morning. (too) Its too early.4 I dont want this car. Its top speed is only 100 kilometres per hour. (too/enough) Its too slow. / It isnt fast enough.5 Dont take any visitors to those areas late at night. (too/enough) Theyre too dangerous. / They arent safe enough.6 That camera doesnt fit in my pocket. (too / enough) Its too big. / It isnt small enough.7 I cant get this car into the garage. (too) Its too big./ its too wide.8 Our trucks cant go under that bridge. (too/ enough)Its too low. / It isnt high enough.1 The money you pay regularly to use a building (reply 1)2 when a place is too full of people (reply 1)3 large, with a lot of space (reply 1)4 unhappy about something (reply 2)5 someone who works well with other members of a group (reply 3)6 people you work with (reply 3)7 a piece of paper showing how much you have to pay for something (reply 4)8 amount of money coming into and going out of a company (reply 4)RentcrowdedspaciousworriedTeam playercolleaguesbillCash flowHave gotWe use have got to talk about possession.Weve got a new printer, but it doesnt work very well.The office hasnt got a lift.Have you got a problem with cash flow? Yes, we have / No, we haventWe use some with plurals in positive sentences. Ive got some problems with cash flow.We use any with plurals in questions and negative sentences.Have you got any meetings today?