題目： How is everything going? _, weve been quite busy this month and theres been quite a lot of progress since the last inspection.答案：As you can see題目： Id like to take a look first at those structural support beams that were going to be put in place on the second floor._, heres your jacket and helmet, and youd better put on these boots as well its our site policy.答案：Certainly題目：_ about it now?Every time a customer has complained weve followed our store policy and offered them an exchange or a full refund.答案：Whats being done題目：I suggest you offer affected customers a discount on their next store purchase, explain the situation and apologize to them.Right, of course._ _答案：Ill get on it right away.題目：Whats the latest situation with all these customer complaints weve been receiving?_ _the quality of the material has not always been up to standard.答案：Im afraid題目：A Chinese company is going to _ over the well-known Japanese company TOSHIBA Corporation.答案：take題目：Apple almost lost its dominance in thesmartphone market _ it became clear that it was difficult to make a call using the much expected iPhone 4.答案：when題目：Im going to have a _ with Mark about this issue tomorrow.答案：word題目：Lets go _ the reports on the latest work.答案：over題目：Not only _ many cars built in the 1970s ugly and poorly designed, they also became very unreliable after 40-50 thousand miles.答案：were題目：Our new school building is _ construction.答案：under題目：Proper controls that should _ developed as part of routine safety procedures were not in place.答案：have been題目：The products of this company are always _ to standard, they have very strict quality control process.答案：up題目：Then the situation _ worse by human error because of the lack of proper training.答案：was made題目：Unluckily, some Quality Management System failures _ headlines.答案：do make二、翻譯子問題 1：C; 子問題 2：A; 子問題 3：B; 子問題 4：C; 子問題 5：B二、聽力理解 點(diǎn)擊聽對話錄音，根據(jù)對話內(nèi)容判斷正誤（每題10分）。TASK4_TEST.MP3子問題 1：F; 子問題 2：F; 子問題 3：T; 子問題 4：T; 子問題 5：T二、聽力理解 聽對話錄音，根據(jù)對話內(nèi)容，找出“COLUMN A”中的各方是如何應(yīng)對產(chǎn)品質(zhì)量問題的（每題10分）。TASK3_TEST.MP3子問題 1：Making complaints to the store; 子問題 2：Offering customers an exchange or a full refund; 子問題 3：Talking to the supplier; 子問題 4：Trying to understand and solve the problem; 子問題 5：Reporting the quality problem to the manager二、聽力理解 聽對話錄音，根據(jù)對話內(nèi)容完成下方題目（每題10分）。TASK3_TEST.MP3。子問題 1：B; 子問題 2：A; 子問題 3：B; 子問題 4：C; 子問題 5：C二、完型填空（每空10分）。操作提示：通過題目中的下拉選項(xiàng)框選擇恰當(dāng)?shù)脑~語補(bǔ)全填空。子問題 1：comprehensive; 子問題 2：through; 子問題 3：or; 子問題 4：including; 子問題 5：from二、閱讀理解 閱讀下面的文章，根據(jù)文章內(nèi)容判斷文章后的句子是正確（T）還是錯誤（F）。子問題 1：T; 子問題 2：F; 子問題 3：T; 子問題 4：F; 子問題 5：T二、閱讀理解 閱讀下面的文章，根據(jù)文章內(nèi)容選擇題目答案。（每題10分）子問題 1：C; 子問題 2：C; 子問題 3：A; 子問題 4：C; 子問題 5：B