文檔CHAPTER 1 Innovation for turbulent time1TRUE/FALSE1Management is often considered universal通用的because it uses organizational resources to acplish goals and attain達(dá)到high performance in all types of profit and not-for-profit organizations. T 2Leadership involves the use of influence to motivate刺激employees to achieve the organisations goals. T 3Organising means defining明確goals for future organisational performance and deciding on the tasks and resources needed to attain them. F 4. Efficiency refers to the degree to which the organisation achieves a stated規(guī)定的objective目標(biāo).F 5. The managers ability to think strategically戰(zhàn)略性的 requires high technical skills and a proficiency精通in specific tasks within an organisation.F 6. First-line managers are the managers who have the responsibility for making the significant重大的strategic戰(zhàn)略上的policy decisions, often with staff managers assisting幫助them in these decisions. FMultiple Choice1. The figurehead role involves: A.motivating and municating with staffB.initiating發(fā)起changeC.handling ceremonial正式的and symbolic activitiesD.developing information sources within the organisationE.        staying well informed about current affairsC 2. How an organisation goes about acplishing a plan is a key part of the management function of: A.planning B.organisingC.leading D.controllingE.        motivatingB 3. Which of the following is not a function of management? A.control B.planC.organise D.leadE.        performanceE 4. A social entity本質(zhì)that is goal directed and deliberately慎重地structured is referred to as: A.an organisation B.managementC.employees D.studentsE.tasksA 5. Which of the following types of skills is the understanding of and proficiency in the performance of specific tasks? A.human skill B.leadership skillC.technical skill D.conceptual概念上的skillE.social skillC 6. The informational role, according to Mintzberg, is a(n) _ role? A.entrepreneur企業(yè)家 B.leaderC.figurehead有名無實(shí)的領(lǐng)袖 D.celebratoryE.monitorEFILL IN THE BLANKS1. Social forcesare the aspects of a culture that guide and influence relationships among people.2. Economic forces pertain屬于to the availability, production, and distribution分配 of resources in a society.3. The learning organizationcan be defined as one in which everyone is engaged in identifying and solving problems, enabling the organisation to continuously experiment, change, and improve, thus increasing its capacity to grow, learn and achieve its purpose.4. Empowerment授權(quán)means giving employees the power, freedom, knowledge and skills to make decisions and perform effectively.5. List three of the basic ideas of scientific man會(huì)議員agement. Trained workers in standard標(biāo)準(zhǔn)的methodDeveloped standard method for performing each jobSelected workers with appropriate abilities for each job6. Webers vision of organisations that would be managed on an impersonal, rational合理的basis is called a(n)bureaucratic 官僚的7. List the three assumptions設(shè)想associated with McGregors Theory X.People are lazy; People dislike responsibility; People lack ambitionCHAPTER 1 Innovation for turbulent time2TRUE/FALSE1. The learning organization is an attitude or philosophy哲學(xué)about what an organization can bee.T 2. The essential idea in a learning organisation is efficiency.F 3. As a manager, Lou prefers to think in terms of control over rather than control with others. This is in agreement with the idea of a learning organisation.F 4. Empowerment means giving employees the power, freedom, knowledge, and skills to make decisions and perform effectively.T 5. Theory X and Theory Y, proposed by Douglas McGregor, provide two opposing相反的 views of workers: Theory X recognises that workers enjoy achievement and responsibility, while Theory Y recognises承認(rèn)that workers will avoid work whenever possible.FMULTIPLE CHOICE1. _ forces refer to those aspects of a culture that guide and influence relationships among people. A.LegalB.EconomicC.Political D.PsychologicalE.SocialE 2. Variables變量such as interest rates, inflation通貨膨脹and trade tariffs關(guān)稅are all examples of _ forces. A.technologicalB.politicalC.socialD.socio-educationalE.none of the aboveE 3. Strategy has traditionally been the sole唯一的responsibility of: A.middle managementB.project managers項(xiàng)目經(jīng)理C.pany accountantsD.top managersD 4. During the early twentieth century, the prevailing普通的management perspective觀點(diǎn), which emphasised rationality合理性and a scientific approach, was the _ perspective. A.scientificB.behaviouralC.classicalD.quantitativeE.ParetoC 5. The three subfields子域of the classical perspective include: A.       bureaucratic organisation, quantitative management, and the human relations movementB.       quantitative management, behavioural science, and administrative managementC.administrative management, bureaucratic organisation, and scientific managementD.scientific management, quantitative management, and administrative managementE.none of the aboveC 6. Bruce believes his employees are responsible and able to work without intense direction and supervision管理. He is a: A.Theory X managerB.Theory Y managerC.Theory Z managerD.contingency偶然性theory managerE.classical managerBSHORT ANSWER1. Briefly discuss the relationship between management skills and management level. 1.management skills summarize in three categories:conceptual skills , human skills and technical skills.management level contains :top managers ,middle managers ,first-line managers and nonmanagers.top managers need conceptual skills,nonmanagers need technical skills,human skills is important to all management level管理技能有三種：概念技能、人際技能、技術(shù)技能。概念技能包括：高層管理者、中層管理者、一線管理者和非管理者。高層管理者需要概念技能。非管理者需要技術(shù)技能。人際技能對(duì)于管理水平來說很重要。2. What is the difference between efficiency and effectiveness? Which is more important for performance?2.效率和效益向來都是企業(yè)追求的目標(biāo)，二者既有聯(lián)系又有區(qū)別。效益是指做正確的事情，效率如此是做事情運(yùn)用正確的方法。效益比效率更重要，因?yàn)闊o論效率再高，只要所做的事情不對(duì)，其結(jié)果就會(huì)是無益的勞動(dòng)，而所付出的一切努力不過是一種浪費(fèi)。追求效益必須考慮效率，考慮效益實(shí)現(xiàn)的速度問題。CHAPTER 2 The environment and corporate cultureTRUE OR FALSE1、The study of management traditionally has focused on factors external to the organisations. F2、The general environment and the task environment are the two layers of an organisations external environment. T3、Customers and petitors are two important sectors of the economic dimension次元of a firms general environment. F4. Other organisations in the same industry or type of business that provide goods or services to the same set of customers are referred to as suppliers. F5. The internal environment within which managers work includes corporate公司的 culture, sociocultural aspects and customers.FCHOICE1. Which of these is a part of an organisations internal environment? A.its customersB.its salespeopleC.its wage structureD.its suppliersE.its petitorsB 2. The _ environment represents表現(xiàn)the outer layer of the environment and affects organisations _. A.task; indirectlyB.general; directlyC.internal; directlyD.internal; indirectly間接地E.general; indirectlyE 3. Which of these is NOT a part of an organisations general environment? A.technologicalB.economicC.petitorsD.legal-politicalE.socioculturalC 4. An organisations task environment includes all of the following EXCEPT: A.petitorsB.customersC.labour marketsD.employersE.suppliersD5. Which of these are included in an organisations task environment? A.suppliersB.accounting procedures手續(xù)C.technologyD.governmentE.demographic人口統(tǒng)計(jì)學(xué)的characteristicsA 6. Which of the following consists of demographic factors, such as population density? A.technological environmentB.sociocultural environmentC.legal-political environmentD.internal environmentE.economic environmentB 7. The _ represents people in the environment who can be hired to work for the organisation. A.petitorsB.labour marketC.suppliersD.customersE.governmentB 8. Which statement 表示below is correct? A.When environment is dynamic活躍的, uncertainty is low.B.When the environment is unstable動(dòng)態(tài)的, uncertainty is low.C.A dynamic environment has more uncertainty than a stable environment.D.The stability穩(wěn)定性of the environment does not determine the structure of the firm.E.None of the above.C9. Research has found that a(n) _ structure works best when organisations experience uncertainty. A.flexible靈活的B.mechanistic機(jī)械的C.intuitive直覺的D.inorganicE.rigid 死板的 AFILL IN THE BLANKS1. The external organizational environment includes all elements元素existing outside the boundary分界限of the organisation that have the potential可能性to affect the organisation.2. The general environment is the outer layer that is widely dispersed and affects organisations indirectly.3. The internal environment includes the sectors that conduct day-to-day transactions 交易within the organisation.4. The labor market represents people in the environment who can be hired to work for the organisation.SHORT ANSWER1. Briefly describe the task environment and its four primary sectors. 1.The task environment includes those sectors that have a direct working relationship with the organization.These include customers,petitor,supplier,and the labor market.Customers are the people and organizations in the environment who acquire goods and services from the organization.petitor is other organizations in the same industry or type of business that provide goods or services to the same set of customer.Suppliers are people and organizations who provide the raw materials the organization uses to produce its output.Labor market is the people available for hire by the organization.任務(wù)環(huán)境包括和團(tuán)體有正確的工作關(guān)系。這些包括消費(fèi)者、競爭者、供給商和勞動(dòng)力市場。消費(fèi)者是指那些從企業(yè)購置產(chǎn)品或者服務(wù)的個(gè)人或組織。競爭者是指那些與本企業(yè)處于同一個(gè)行業(yè)、提供與本企業(yè)一樣或類似產(chǎn)品的企業(yè)。供給商是那些提供原材料給企業(yè)用來生產(chǎn)的個(gè)人或組織。勞動(dòng)力市場是指能夠?yàn)槠髽I(yè)所雇傭的所有人的集合。2. Briefly describe and discuss the various levels of culture2.Culture is the set of  key values,beliefs, understandings,and norms that members of an organization share.Culture can be analyzed at the surface level and deeper  level.Surface level includes artifacts,such as dress, office layout ,symbols,slogans,ceremonies.Deeper level has two sectors.The first one is expressed values,such as "The Penney Idea","The HP Way".The second one is underlying assumptions and deep beliefs ,such as "people here care about one another like a family".文化是指由一個(gè)組織部所有成員共同認(rèn)可的價(jià)值觀、信仰、共識(shí)與生活準(zhǔn)如此。文化被分解為淺層次和深層次。淺層次包括人工制品，例如裙子、辦公布局、符號(hào)、標(biāo)語、儀式。深層次有兩方面。一種是明確的價(jià)值，如“The Penney Idea、“ The HP Way。另一種是潛在的假設(shè)和深深的信仰，例如“這兒的人們把別人視作家庭成員關(guān)懷。CHAPTER 4 Ethics and Social ResponsibilityTRUE/FALSE1、Found between the domains領(lǐng)域of law and free choice, ethics道德規(guī)is the code of moral principles that governs any individual or group.T2、Most ethical dilemmas困境involve a conflict between the needs of the part and the whole.T3. The four approaches that guide ethical decision making are utilitarian功力的, individualism, moral-rights and objective dualism雙重論.F 應(yīng)該是justice approach公正原如此4. Free choice lies between the domains of codified law and ethics. F5. Most of the laws guiding human resource management are based on the individualism approach.F6. Culture is the only aspect of an organisation that influences ethics.F7. All stockholders of an organisation are its stakeholders, but not all stakeholders are its stockholders.TCHOICE1、Which of these refers to the code of moral principles and values that govern behaviour with respect to what is right and wrong? A.social responsibilityB.free domainC.ethicsD.codified law編纂法典E.discretionary任意的responsibilityC 2. Around _ per cent of adults reach the level three stage of moral development. A.30B.40C.50D.80E.20E 3. Ethics deals with _ values that are a part of corporate culture and shapes decisions concerning social responsibility with respect to the _ environment. A.internal/externalB.external/externalC.internal/internalD.external/internalE.none of the aboveA 4. The assumption假設(shè)that If its not illegal, it must be ethical, ignores which of the following? A.domain of codified lawB.domain of ethicsC.domain of free choiceD.discretionary responsibilityE.domain of symbolismB 5. The golden rule do unto others as they would do unto you is: A.an example of the utilitarian approach to ethical behaviourB.representative of the moral-justice approach to moral decision makingC.an example of the values that guide the individualism approach to ethical behaviourD.an age-old piece of advise not to be taken too seriouslyE.an example of the justice approach to ethical behaviourC 6. Individualism is most closely related to: A.social responsibilityB.free choiceC.economic responsibilityD.codified lawE.togethernessB 7. Sexual harassment性騷擾is unethical because it violates違反an important part of which approach to ethical behaviour? A.the utilitarian approachB.the individualism approachC.the justice approachD.the moral-rights approachE.the defensive防御的approachD 8. Most of the laws guiding human resource management are based on the: A.utilitarian approachB.moral-rights approachC.individualism approachD.justice approachE.collectivism集體主義approachDFILL IN THE BLANKS 1. ethics is the code of moral principles and values that govern the behaviours of a person or group with respect to what is right or wrong. 2. A(n) ethical dilemma arises in a situation when each alternative choice or behaviour is undesirable不良的because of potentially可能地harmful ethical consequences. 3. List the four criteria條件for ethical decision making described in the book.utilitarian approach;individualism approach ;moral rights approach ;justice approach 4. List four examples of primary stakeholders.investors,suppliers,customers,stakeholders SHORT ANSWER1.       Explain the concept概念of a stakeholder and list five mon stakeholders1. A stakeholder is any group within or outside the organization that has a stake in the organization's performance.the local government ;the nature ; physical environments ;special interest groups; the quality of life利益相關(guān)者是指在組織的部或外部，與公司經(jīng)營業(yè)績相互關(guān)聯(lián)的任何個(gè)人或組織。當(dāng)?shù)卣?、自然、物理環(huán)境、特定興趣小組、生活質(zhì)量。CHAPTER 5  Planning and Goal SettingTRUE/FALSE1、Of the four management functions, organizing is the most fundamental根本的, as everything practical實(shí)際的stems血統(tǒng)from careful organization. F 2. A desired future state that the individual or organization attempts to realize is a goal. T 3. Plans specify列舉future ends; goals specify todays means.F 4. The act of determining the organisations goals and the means for achieving them is called goal setting. F 5. Goals and plans are valuable to an organisation because they provide legitimacy合法, rationale根本原理for decisions and an increase in motivation積極性and mitment承諾. T 6. An organisations mission describes its reason for existence. T 7. Mission statements often reveal顯示the panys philosophy as well as purpose. T 8. Strategic plans and goals are those that focus on where the organisation wants to be in the future and pertain屬于to the organisation as a whole. T 9. Reviewing progress is the most difficult step in an MBO process. F 10. Long-term planning includes strategic goals for the overall organisation. T CHOICE1. A desired future state that an organisation attempts to realise明白is called a(n): A.plan B.vision statementC.goal D.mission statementE.ideaC 2. _ specify future ends and _ specify todays means. A.Goals, plans B.Plans, goalsC.Planning, organising D.Ideas, behavioursE.Mission, visionA 3. Which of these is the act of determining the organisations goals and the means for achieving them? A.organising B.brainstormingC.planning D.developing a missionE.a blueprintC 4. The planning process begins with which of these? A.the development of operational運(yùn)作的goalsB.the development of a mission statementC.munication of goals to the rest of the organisationD.a pany-wide meetingE.brainstormingB 5. The _ is the basis for the strategic level of goals and plans which in turn空的 shapes the _ and _ level. A.goal, mission, tacticalB.operational goal, mission and tactical策略的C.objective, operational, missionD.mission, tactical, operationalE.tactical plan, operational, missionD 6. _ are primarily concerned with tactical goals/plans. A.Middle managementB.Board of directorsC.Consultants D.Senior managementE.Lower managementA 7. Which of these are primarily responsible for strategic goals/plans? A.middle managementB.board of directorsC.consultants咨詢者 D.senior managementE.lower managementD 8. A statement that identifies distinguishing characteristics of an organisation is known as: A.a goals statement B.a values statementC.an ine statement D.a mission statementE.a petitive-edge statementD 9. The organisations reason for existence is known as: A.the organisations valueB.the organisations visionC.the organisations missionD.the organisations goalE.the organisations serviceC 10. We seek to bee the major puter maintenance維修business in Shanghai is an example of a statement you are most likely to find in the organisations: A.tactical goals B.operational goalsC.mission D.tactical plansE.operational plansC 11. Goals that define the outes that major divisions部門and departments must achieve in order for the organisation to reach its overall goals are called: A.strategic goals B.tactical goalsC.operational goals D.a missionE.a planB 12. Specific results expected from individuals are called: A.operational goals B.tactical goalsC.strategic goals D.operational plansE.mission statementsA 13. _ goals lead to the attainment成就of _ goals, which in turn lead to the attainment of _ goals. A.Operational, strategic, tacticalB.Tactical, operational, strategicC.Strategic, tactical, operationalD.Operational, tactical, strategicE.None of the aboveD 14. The first step in the MBO process is: A.setting goalsB.developing action plansC.appraising評(píng)價(jià)overall performanceD.reviewing progressE.reliant依賴on the objectives, which should be laid down制定first A 15. The final step in the MBO process is to: A.appraise overall performanceB.develop an action planC.review progressD.set goalsE.conduct periodic checkups周期的審查 A 16. Contingency偶然性plans are: A.plans that are developed to achieve a set of goals that are unlikely to be repeated in the futureB.plans that used to provide guidance for tasks performed repeatedly within the organisationC.plans that define pany responses to specific situations, such as emergencies or setbacksD.most important in the organisationsE.none of the aboveC FILL IN THE BLANKS1. A goal is a desired future state that the organisation attempts to realise. 2. A plan is a blueprint藍(lán)圖for goal achievement and specifies the necess