電大資源網(wǎng)管理英語(yǔ)2形成性考核冊(cè)參考資料管理英語(yǔ)2是國(guó)家開(kāi)放大學(xué)2017年春季新開(kāi)的課程之一,對(duì)國(guó)家開(kāi)放大學(xué)的管理專(zhuān)業(yè)學(xué)生進(jìn)行統(tǒng)一考試.該資料對(duì)學(xué)生完成學(xué)習(xí)任務(wù)起著一定的輔助作用.電大資源網(wǎng)還有國(guó)家開(kāi)放大學(xué)其他課程的參考資料,可以參考.注：本科目已按字母排版整理成期末考試小抄11 / 11一、交際用語(yǔ)共計(jì)10分,每小題2分作業(yè)11-5 題：選擇正確的語(yǔ)句完成下列對(duì)話,并將答案序號(hào)寫(xiě)在題前括號(hào)內(nèi).1. - Iwasworriedabout my math,butMr.White gavemean A.-.A. Thatsaneasycourse.B. Congratulations!C. Mr.White is very good.2. - Hi, Helen, Illhave aninterview tomorrow. Im afraid Icant makeit.-.A. Sure, you can.Takeit easy.B. Im sorryto hearthat.C. Thatsallright.3. 一Should Ileave earliertomorrowmorning?-.A. Yes, itsbetter toleaveearliertoavoidthe morning traffic.B. Yes, you will.C. No,youwont.4. 一Howdo you thinkof thetheme of our event?-.A. Its pretty good.B. I feelso sorryabout that.C. Idliketohavesometea. 5.-.一Itwillbeheldonthe 3rdfloor of Shakiraton Hotel.A. When will you giveaspeech?B. Does your speech still goon?C. What istheaddressof your speech?二、詞匯與結(jié)構(gòu)共計(jì)30 分,每小題2分6-20題：閱讀下面的句子,從A,B、C 三個(gè)選項(xiàng)中選出一個(gè)能填入空白處的正確選項(xiàng),并將答案序號(hào)寫(xiě)在題前括號(hào)內(nèi).6. Hewasalwaysinsharing his enormous knowledge.A. generousB. generationC.generate7. Hisactionis alwayswith his words.A. constantB. continuousC. consistent8. - Can you go skatingwithus thisafternoon?一Sorry,I cant. Itake care of mylittlesisterat home.A. couldB. mayC. have to9. - Whosetextbook isthis?- ItJohns. It has hisnameon it.A. cantbeB. must beC. might be10. Im writing toa positionasa puter engineerinyourpany.A. thank forB. wait forC. apply for11. You can try thesemethodstokeepyour interviewanxietycontrol.A. underB. onC. with12. apany really wants isa candidatehas the right skills.A. What .thatB. That.whatC. That.that13. Thesetipsmayhelpyou avoidbademployeesfor yourpany.A. tohireB. hiringC. hire14. Writethetelephonenumber downyou forget.A. oncaseB. incaseC. under case15. Does his absencetoyour work?A. make adifferenceB. take all the creditC. bring about16. American youngpeople would ratheradvicefrom strangers.A. getB. gettingC. got17. you prepare crosstraining plans,youneedto consider boththepanybenefits and the employee benefits.A. AlthoughB. Even ifC. As18. The success ofoureventistothesponsor.A. relatedB. basedC. intended19. Your long-termsuccess inevent planningwill bebasedthe experience you had.A. toB. onC. of20. the feedback is very helpfulforplanningfuturemeetings and events.A. GetB. GettingC. To get三、閱讀理解共40 分,每小題4分21-25 題：閱讀下列短文,從A,B、C 三個(gè)選項(xiàng)中選出一個(gè)正確答案,并將答案序號(hào)寫(xiě)在題前括號(hào)內(nèi).Passage 1PPHC and Gooseneckaretwo organizationsthatdo similarmunity work. Each has hired a newstaff membertomake contact with and provideservicestonewparents.Elainehasaccepted ajob with PPHC.Shehasadegree inpsychologybut hasnever donethistypeof workbefore. Onherfirst day, after showing her toherdesk and introducing her tocolleagues,thedirector giveshera town mapanda listof the names ofthefamiliesshe willbe responsiblefor,andwishes herluck. Afterlunch, Elainesetsoutto contact the families,worriedabout whatshell door say whenshemeets them.Mark has adegreesimilar toElaines, and has justbeen hiredby Gooseneck. On his firstday,helearns that hisjobwill consistof training for the next week. Markspendstwo days goingonfamily visits withexperienced staff members,anddiscusses withthem what theydidandwhy.He role-playssomesituationswith otherstaffmembers,andgetssomedirect instructionfromthem. Bythefollowingweek, when heson hisown, hefeels he hasa pretty good idea ofwhatheneeds todo, and how togoaboutit. And he knowsthathis training willcontinue.Whichsituation wouldyou ratherbe in, beingthrowninto the thickof things withno training or beingtrained toprepareforthework youre goingto do?21. What are PPHCandGooseneck?A. They are two panies that dosimilarbusiness.B. They are two organizationsthat dodifferent munity work.C. They are two organizationsthat dosimilarmunitywork.22. Whichdegree doesElainehave?A. Psychologydegree.B. Physiologydegree.C. Sociology degree.23. Whichof the following statementsistrueaccordingto the passage?A. Elainehasdonethistypeof munityworkso her organization doesntprovide stafftraining.B. Mark has aclear idea of his job afterthetraining.C. Mark knowshistraining esto an end.24. How isMark trainedto beprepared for hiswork?A. Mark spendstwodayson familyvisitswithexperienced staffmembers anddiscusswith them.B. Mark role-playssomesituations with otherstaffmembersandgetssome directinstruction from them.C. Both AandB.25. What is the main idea ofthepassage?A. Theimportanceof training.B. Different trainingways.C. Elaines and Marks workexperience.26-30題：請(qǐng)根據(jù)短文內(nèi)窯判斷給出的語(yǔ)句是否正確,正確的寫(xiě)"T",錯(cuò)誤的寫(xiě)"F",并將答案寫(xiě)在題前括號(hào)內(nèi).Passage 2Hiringtheright employee isa challenging process for apany. Abad hire not just wastesyour time and money, but alsoimpactsthe team spiritandpany morale. Agoodhire,however,pays youbackin employeeproductivity, successful employment relationship, and business culture enhancement.Here are certain rulesthat you canuse to selecttherightemployee.Designaneffective advertisement. Aclearlytargeted ad.attractsqualified candidates and discourages others.You can makeyourad.More effectivewith apreciseandspecificjob description.Ask the rightjobinterview questions. The purpose of the interviewis to findoutif the candidateis astrong fittoyourbusiness. By usinga sequenceof particularly designed questions, youare ableto get atruepicture of your potential employee.Checkbackgroundsandreferences.Backgroundchecking helpsyoureduce risks and improve the overall quality ofhire.Youneedtoverify thatallthepresented credentials,skills,and experienceareactually possessedbyyourcandidate.< F >26.Hiring the wrong employee is expensive, costlytoa pany, andtime consuming.< F >27.A pany hasto spenda lot ofmoney hiring aright employee.< F >28.An advertisement with aclear targetwillmakeallcandidates lose courage.< T >29.Welldesignedinterviewquestions can helpyouknow more about the candidates. < T >30.Workexperience isoneof the primary things for an employer to verify inbackgroundchecking.四、翻譯共計(jì)20分,每小題4分31-35題：選擇正確的譯文,并將答案序號(hào)罵在題前括號(hào)內(nèi).31. Atruefriendis someonewhoreachesforyour hand and touches your heart.A. 一個(gè)真實(shí)的朋友就是能伸出他的手觸碰你心靈的人.B. 一個(gè)真實(shí)的朋友就是能伸出他的手理解你心靈的人.C. 真正的朋友是一個(gè)可以援手幫助并感動(dòng)你心扉的人.32. The old saying"practicemakes perfect"applies tointerviewingtoo.A. 古話"曲不離口"也適用于招聘.B. 古話"熟能生巧"對(duì)面試準(zhǔn)備也是適用的.C. 在申請(qǐng)面試資格時(shí)我們常常用到古話"熟能生巧".33. Wecantpossiblyget the work doneby October.A. 十月份前我們不可能做完這項(xiàng)工作.B. 十月份前我們不可能做這項(xiàng)工作.C. 十月份后我們不可能做完這項(xiàng)工作.34. They havedisagreement ontheplan ofcelebrating the founding ofthe munity.A. 他們對(duì)公司的成立資金都有不同意見(jiàn).B. 他們對(duì)慶祝公司成立的方案有異議.C. 他們?yōu)榱藨c祝公司成立的方案而爭(zhēng)吵.35. Thisinvolvesidentifyingthehigh-levelreasoningbehindyourintentionsfortheevent.A. 這也包含了此次活動(dòng)的主要目的和意義.B. 這些都是用來(lái)識(shí)別此次活動(dòng)與其他不同活動(dòng)的主要區(qū)別.C. 這就包括了弄明白你舉辦此次活動(dòng)目的背后的高層次的推理.一、交際用語(yǔ)<共計(jì)10分,每小題2分作業(yè)21-5題：選擇正確的語(yǔ)句完成下列對(duì)話,并將答案序號(hào)寫(xiě)在題前括號(hào)內(nèi).1. - Wouldyoumind filling the questionnairefor me?-.A. Noproblem.Just give me yourquestionnaire.B. Sorry Icantgo there.C. I really appreciatethat.2. - Can you stayherelonger?-butIhavetobebacktomorrow.A. Id love to,B. No,thank you,C. Im afraidnot,3. - Why do you look unhappy.Whatsthematter?-.A. Im satisfiedwiththe good performance ofthe radioIve justbought.B. Im glad to have bought thisradio atsucha price.C. Im ratherdisappointed withthepoorquality oftheradio Ivejust bought.4. - Goodmorning,Sunshine munityCenter!May Ihelp you?-.A. Id like to book one airticket.B. Im glad to introduce myselfto you.C. I needa plumber torepairthewater pipein my kitchen.5. 一Hello, is that servicecenter?Theelevator ofourapartment doesntwork.-.A. Oh,I dont know whatswrong with it.B. Sorry,I11 have itchecked out at once.C. OK,I see.二、詞匯與結(jié)構(gòu)共計(jì)30 分,每小題2分6-20題：閱讀下面的句子,從A,B、C 三個(gè)選項(xiàng)中選出一個(gè)能填入空白處的正確選項(xiàng),并將答案序號(hào)寫(xiě)在題前括號(hào)內(nèi).6. Youneed tothose questionnairepapersforyour pany.A. hand outB. hand inC. hand on7. Questionnairesarenot suitablesome people.A. inB. forC. with8. Where are you usedtovegetables?A. buyB. boughtC. buying9. Customersrefusetofillingthequestionnaire arenotpermitted tobuy the product .A. whatB.whichC. Who10. The musiclikethesingingofa bird.A. hearsB.listensC. sounds11. Ilikecookingformy friendsinfreetime.A. meB. myC. mine12. Youdbetterhaveyour hairbefore goingto yourfriends wedding.A. cuttingB. cutC. to cut13. Her article isin her class.A. betterB.wellC. thebest14. Wefeelwith the inconveniencetheservicecenterbroughtus.A. disappointedB. worriedC. surprised15. Our workers have been checking the heatingsystem sinceyoucalled us.Iyouitwill perform well soon.A. argueB. affectC. assure16. Idont know. I justarrivedheretwo minutes ago.A. whatsgoing onB. howisgoing onC. whoisgoing on17. Theysincelastnight. They are aboutto finish the work.A. are cleaning the systemB. have beencleaningthesystemC. had cleaned the system18. Im confidentinthese as long as wetheneeds of the munityresidents and improve our service quality.A. keep aneyeonB. keep aneyeatC. keep eyes on19. Wehave toourannual workreportto the managernextweek.A. hand inB. hand outC. hands up20. the fog, we shouldhave reached the annualmeeting siteon time.A. BecauseofB. Inspite ofC. Butfor三、閱讀理解共40 分,每小題4分21-25題：閱讀下列短文,從A、B、C三個(gè)選項(xiàng)中選出一個(gè)正確答案,并將答案序號(hào)寫(xiě)在題前括號(hào)內(nèi).Passage 1Questionnairescanbeasimple way togettoknow your audiences opinions. Thoughit is easy towrite aquestionnaire,youneed alot ofskill and experience towrite agoodone. Luckily,gooddesign skillscanbe learned in ashort time.KeepYour Questionnaire Simple and Visually AttractiveKeep yourquestionnaireshortandsimple.A short and simplequestionnaireis more likelytobe pletedand returned.It is also important tomake your questionnaire asattractiveaspossible.You should keep the following designelementsin mind:Text:Choose afont style that iseasy toread, andmakesure the font sizeislarge enoughforyour respondents to read.Paragraphs: Long paragraphs can be daunting for readers,sotryto keep your blocksof text to ahandfulof lines.Whitespace: Ensure that there isspace between questions and sections anddont make margins too small.KeepQuestionsBrief and Easy to UnderstandBe brief and direct with yourquestions.Do not useanyunnecessarywords and phrases. Briefquestions that use simple languageareeasy toread and understand, so theparticipantswont find it difficulttofillin thequestionnaire.MakeSure Questions Are In the Right OrderYou shouldstart yourquestionnaire withgeneral questions and thenmove tospecific ones.Tryto avoidjumping back and forthbetween general and specific questions.Use Open-EndedQuestions ProperlyOpen-endedquestions mean respondentscananswer freelyusing theirown words.Theycan provide more detailedinformation, but they take more time and effortto answerandcanbemoredifficulttoanalyze. You shouldnotusetoo many open-ended questionsinonequestionnaire.In a word,takingthetime todevelopa well-designed and participant"friendly questionnairewillgiveyou useful data thatcan help you make the right decisions.21. The questionnairecontains followingelements except？A. testB. paragraphC. address22. Inorder to keep your questionnaire visually attractive,youshould.A. choosedifferent font styles in aquestionnaireB. write longparagraphs insteadof shortonesC. leave enough spacebetweenquestions and sections23. You shouldstart your questionnaire withquestionsandthenmoveto ones.A. general, specificB. specific, generalC. short,long24. What couldbethebest titleforthispassage?A. Designing an Effective Questionnaire.B. Questionnaire is thebestwayto collect data from many people.C. Questionnaire benefits ourlife.25. Whichof the following statementsisNOTtrue?A. Questionnaire designskills can belearnedin a shorttime.B. Open-endedquestionscannot provide more detailedinformbetter not usetoomany open-endedquestions inone questionnaire.C. Its worthtakingthe time todevelopa well-designed and participant-friendly questionnaire.26-30題：請(qǐng)根據(jù)短文內(nèi)容判斷給出的語(yǔ)句是否正確,正確的寫(xiě)"T",錯(cuò)誤的寫(xiě)"F,并將答案寫(xiě)在題前括號(hào)內(nèi).Passage 2An annualreport of apanyprovides information aboutitsbusinessperformance for certain people. Thesepeopleincludetheinvestors,potential investors andotherstakeholders.Fromthereport, peoplecanunderstandthepanysbusiness scope,recentsituationandfuture development.Themain parts ofan annual reportusually include chairmans letter, operationanalysis and financialstatements.·Chairmans LetterUsually, an annualreport shouldcontaina letter from the chairman.The lettershould provide details aboutthe successes and the challenges of the past year. Itshouldalsoinclude the futureoutlook for the pany.·OperationAnalysisThe operationanalysisis anoverviewofthebusiness inthepast year. Itusually includes new hiresandnew product introductions. Atthesame time,it willintroducebusinessacquisitionsand other importantissues.·FinancialStatementsThe financialstatements areveryimportant for an annual report. People can know the panysperformancein thepast from the statements.It usually three aspects.The firstone istheprofitandloss statement.Thesecond oneisthebalancesheet.Andthethirdone isthecash flow statement.< T >26.An annual report ofa pany provides some information about itsbusiness performance for certainpeople.< F >27.People can know everythingof the panyfromtheannualreport.< T >28.An annual report usually includes chairmansletter,financial statements and operationanalysis.< F >29.A chairmansletter shouldincludethe strategicdirectionmoving forward.< T >30.Thispassageis mainlyabout the main parts ofanannual report.四、翻譯共計(jì)20分,每小題4分31-35題：選擇正確的譯文,并將答案序號(hào)寫(xiě)在題前括號(hào)內(nèi).31. Anewfoodmarketwill bebuilt in our munitynext month.A. 下個(gè)月我們社區(qū)就已經(jīng)建了一個(gè)新的食物市場(chǎng).B. 我們社區(qū)正在建一個(gè)新的菜市場(chǎng).C. 下個(gè)月我們社區(qū)將新建一個(gè)菜市場(chǎng).32. Onthelast day ofthe old year,there isa family dinner.A. 在老年人生命中的最后一段日子里,通常有一頓家庭餐.B. 在即將過(guò)去的一年中的最后一天,會(huì)有一次家庭聚餐.C. 在過(guò)去的日子里,經(jīng)常有家庭聚餐.33. You will do everything withinyour powerto tryandresolvethesituation.A. 你會(huì)在權(quán)利范圍內(nèi)盡一切努力解決問(wèn)題.B. 你會(huì)在意志范圍內(nèi)盡一切努力解決問(wèn)題.C. 你會(huì)在力量范圍內(nèi)盡一切努力解決問(wèn)題.34. Tomunicatepreciselywhatyouwant tosay, you haveto frequently needto define key words.A. 要簡(jiǎn)明扼要地表達(dá)本意,就必須不斷定義關(guān)鍵詞.B. 只要定義頻繁出現(xiàn)的關(guān)鍵詞就能準(zhǔn)確傳達(dá)本意.C. 要準(zhǔn)確表達(dá)你的本意,就必須不斷定義關(guān)鍵詞.35. Ithink what shouldbe done is tocreatemore job opportunitiesfor students.A. 我認(rèn)為我們更需要為學(xué)生們創(chuàng)造更多的工作機(jī)會(huì).B. 我認(rèn)為我們將來(lái)要給學(xué)生們更多機(jī)會(huì).C. 我認(rèn)為我們已經(jīng)給了學(xué)生們更多的工作機(jī)會(huì).一、交際用語(yǔ)共計(jì)10分,每小題2分作業(yè)31-5 題：選擇正確的語(yǔ)句完成下列對(duì)話,并將答案序號(hào)寫(xiě)在題前括號(hào)內(nèi).1. - Imterriblysorry thatIve spilled some coffeeon the table.-.A. I dont care.B. Itdoesntmatter.C. Dontbe sorry2. - Whatstartingsalary doyouexpect?-.A. Id like to starton Monday nextweek.B. I expect togeta salary increase.C. Id like to startat ¥5,000 amonth.3. - Any suggestions for theproject?-.A. I needyouradviceon it.B. I advise you toputmore handsinthisproject.C. Thanksforyoursuggestions.4. - Our pany is doing a customerservicequestionnaire.MayI take youa moment?-.A. ItdoesntmatterB. Byallmeans.C. I haveno idea.5. -Iamsorry.Nowwhat werewetalkingabout?-.A. Never mind.B. I dont remember,either.C. Youwere sayingthatyou usedto be ateacher.二、詞匯與結(jié)構(gòu)共計(jì)30 分,每小題2分6-20題：閱讀下面的句子,從A,B、C 三個(gè)選項(xiàng)中選出一個(gè)能填入空白處的正確選項(xiàng),并將答案序號(hào)寫(xiě)在題前括號(hào)內(nèi).6. Oneday, our dreamswillreality.A. turn outB. turn intoC. turn away7. Hesayswhat hethinks anddoes what he wants todo,otherpeoplesfeelings.A. according toB. regardlessofC.becauseof8. Weshould takethedegreeaccount whenwe recruita new secretary.A. withB. intoC. of9. Thecandidateshoulddressinamannerthatisappropriatetothepositionheisapplying.A. forwhichB. whichC. that10. Participantshavethe ProductivityAnalysisWorksheet.A. pletingB. been pletedC. pleted11. How many players does a baseballteam?A. consistofB. beresponsibleforC. setout12. This involvesthe high-level reasoningbehind your intentionsforthe event.A. identifyB. identifiedC. identifying13. Weshouldkeepinmind the feedback is very helpfulforplanningfuturemeetings and events.A. whatB.thatC.when14. The investor shouldbe awareof the limitationsof the financialstatementanalysisthe annualreport.A. based onB. basingonC. base on15. Underno circumstanceto tellliestothepublic.A. thepanies are allowedB. arethepanies allowedC. thepanies willallow16. The more information youcanget,in yourfield.A. themore petitivewillyoubeB. youwill bethemorepetitiveC. themore petitiveyou willbe17. Wei tverymuch that youveetogiveus a timely ride.Otherwise we wouldmissthe train.A. appreciateB.expectC.promise18. Iwould rathertwoweeksearlier.A. youshouldehereB.youcame hereC. youhade here19. face-to-faceinterviews,questionnaires are cheaperforcollecting datafrom alarge numberofrespondents.A. paredtoB. paringCpare20. Ourpanywillthecustomerssuggestions.A. respondB.respondingtoC.respondto三、閱讀理解共40 分,每小題4分21-25 題：閱讀下列短文,從A,B、C 三個(gè)選項(xiàng)中選出一個(gè)正確答案,并將答案序號(hào)寫(xiě)在題前括號(hào)內(nèi).Passage 1Angrycustomers tend toaim theirdissatisfaction and plaintsatstaff members.If this happens to you, you should rememberthatthey are actuallyexpressingtheirdissatisfaction aboutthe panyandnotabout youas an individual.But if you wish to besuccessfulinanybusiness, thenyouhavetolearn how to handleangry customers. Listed belowarea few guidelines tohelp you developyourownpersonalstrategy for dealing withangrycustomers:Neverargue back.Youmust stay calmandaimto satisfythecustomereven in the most difficultsituations.It is onlyby agreeingwith theirviewpoint and suggesting apossiblesolutionthatyou will resolve the situation and send the customeraway happy.Use your earsmorethanyourmouth. Makesureyou listenmore than you speak. By listeningcarefully, you willbeabletounderstandwhythecustomeris plaining, sothatsatisfactorystepscan be taken.Show thatyoucare: Useeveryopportunitytoexpressyour apology andunderstanding. You havetoshowthatyouwilldoeverythingwithinyourpowertotryandresolvethesituation. This exhibition ofyourconcern willwinthecustomer over.There will be asignificant changeintheir behavior.Control your angerandbe patient. Learnto relax and calm yourself.Havingpatience with yourcustomers andwithyourselfwill goa longwayinwinningover hostile customers.The aboveguidelines are veryusefulin helping yousuccessfullytackle allkinds ofdifficultsituations inlife.Ifyoufollow them, you are onyour wayto succeedinginyour career.21. Whom do angrycustomers tendto aim theirdissatisfaction and plaints at?A. Staff members.B. panymanagers.C. Those who acpanythem.22. When acustomer shouts rudelyatyou,youshould.A. arg1e backandprotect yourselfB. keep quietandleavethe customeraloneC. keep calm and listencarefullytothecustomer23. The underlinedsentence"Useyour ears more than your mouth" means.A. Your mouthis not more important for you than your ears.B. Youshouldlisten more than you speak.C. Youshouldtalkmorethanyoulisten.24. When dealing withan angry customer,whichis NOT the rightattitude?A. Beconcerned.B. Bepatient.C. Beamused.25. Whichof the following statementsistrueaccordingto the passage?A. When the customersplain, you needntlistencarefully.B. Youneednt say sorry tothose angrycustomers.C. Youshouldrelax yourselfandtryto understand the angrycustomers.26-30題：請(qǐng)根據(jù)短文內(nèi)窯判斷給出的語(yǔ)句是否正確,正確的寫(xiě)"T",錯(cuò)誤的寫(xiě)"F",并將答案寫(xiě)在題前括號(hào)內(nèi).Passage 2Goodmunication Skills -Key to SuccessGood municationskills arethekeytosuccess inlife, work and relationships. Without effectivemunication,a message canturnintoanerror, misunderstanding,frustration, or even disasterbybeing misinterpreted orpoorlydelivered.The steps for good munication skills:1. Know what to say. Understand clearly the purposeandintent of your message.2. Know how tosayit.Beginby making eye contact ,which showsconfidence. Then pay attentionto yourbodylanguage.3. Listen.After youve finishedtalking, youshou