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投訴申訴,晨讀背誦,相關(guān)短語,1.makereservationsfor預(yù)訂2.aprofessionaltourguide一個(gè)專業(yè)的導(dǎo)游3.famousattractions著名景點(diǎn)4.placesofinterest風(fēng)景名勝5.sharearoom共住一個(gè)房間,6.afive-starhotel一間五星級(jí)賓館7.withoutpatience沒有耐心8.getpunishment受到懲罰9.gowrong出毛病10.returnmymoneytome退還我錢,11.applyfor申請(qǐng)12.worsestill更糟糕的是13.afullrefund全額退款14.fortheabovereasons基于上述理由15.travelagency旅行社,16.payforthepostage付郵資17.makemistakes犯錯(cuò)誤18.historicalattractions歷史名勝19.beforcedto被迫20.apersonwithpatience有耐心的人,21.makeanapologytosb.向某人道歉22.toourdisappointment讓我們失望的是23.orderdishes點(diǎn)菜24.madeamistakeovermybill算錯(cuò)賬單25.makeachargefor對(duì)……收費(fèi),26.refusemyrequirements拒絕我的要求27.negotiatewithsb.與某人協(xié)商28.atyourconvenience在你方便的時(shí)候29.freeofcharge免費(fèi)30.onlytofindthat…結(jié)果發(fā)現(xiàn)(不盡人意的意外結(jié)果),相關(guān)句式,1.我寫信的目的是要向你投訴我最近在你們網(wǎng)站上購買的一雙運(yùn)動(dòng)鞋。I’mwritingtocomplainaboutapairofsneakersIrecentlypurchasedfromyourwebsite.2.更糟糕的是，交鞋的日期推遲了10天。Worsestill，therewasaten-daydelayindeliveringmyshoes.,3.我要求要么馬上寄給我一雙新的黑鞋子，要么全額退款。IdemandeitheranewpairofblackshoesbepostedtomeimmediatelyorIbegivenafullrefund.4.請(qǐng)退還我30%的錢，否則我會(huì)被迫采取進(jìn)一步的措施。Pleasegive30%ofmymoneyback,orIshallbeforcedtotakethematterfurther.,5.她是個(gè)沒有耐心的人，根本不耐心回答我的問題。Shewasnotapersonwithpatienceanddidn’tpatientlyanswermyquestionsatall.6.我要求她當(dāng)面向我道歉。Idemandthatshemakeanapologytomefacetoface.,技巧點(diǎn)撥,1.投訴信常用I’mwritingto…開門見山點(diǎn)明寫信目的。2.寫信時(shí)，要注意寫信的對(duì)象，運(yùn)用得體的語言表達(dá)，并可在句中適當(dāng)增加toone’sdisappointment，unluckily，unfortunately，worsestill，tomakemattersworse等符合投訴信感情色彩的詞或短語，以加強(qiáng)語氣，使表達(dá)更加豐富。,典型例題,寫信目的：投訴名叫李華的服務(wù)員的服務(wù)態(tài)度不好。具體表現(xiàn)：⑴提前訂了位，但他卻忘記留座位，導(dǎo)致等了半小時(shí)；⑵某些菜式漲價(jià)，顧客吃后才知道；⑶點(diǎn)菜時(shí)，不能耐心回答顧客問題；⑷粗心大意，弄錯(cuò)賬單。投訴要求：該服務(wù)員應(yīng)意識(shí)到錯(cuò)誤；得到懲罰；變成更專業(yè)。,你在某餐廳吃飯，不滿意餐廳服務(wù)員的態(tài)度。［寫作內(nèi)容］請(qǐng)向該餐廳寫一封投訴信，內(nèi)容包括：,DearSir,IamwritingtocomplainabouttheserviceoftheclerkcalledLiHuaofyourrestaurant.Firstofall,Ididmakereservationsforatablebutheforgotaboutit,causingustowaitforhalfanhour.Moreover,IwasnottoldthatthepricesofsomeofthedisheshadincreaseduntilIfinishedmymeal.,What’sworse,heansweredmyquestionswithoutpatiencewhenIordereddishesandheevenmadeamistakeovermybillbecauseofhiscarelessness.Idemandedthatheshouldrealizehismistakesandgetpunishmenttobecomemoreprofessional.Thankyouforyourconsideration.Yourssincerely,LiMing,亮點(diǎn)點(diǎn)擊：文中Firstofall，Moreover，What’sworse得到很好的使用。另外，最后一句，表達(dá)自己的要求用到demandthatsb.shoulddosth.,表示出強(qiáng)硬態(tài)度，比較合情合理。,課堂練習(xí),DearSir,Iamwritingtocomplainaboutthetwo-daytriptoShenzhenorganizedbyyourtravelagency.ItwaspromisedinyouradvertisementthataprofessionaltourguidefromShenzhenwouldlead30touristsasateam,butactually,thetourguideevendidnotknowtheexactrouteandtherewere40peopleinourteam.,Besides,itwasclaimedthatwewouldvisitfivefamousattractions,whileinfactweonlyvisited3placesofinterest.Worsestill,wenotonlyhadtopayforourmealsexceptlunch,butalsofourpeoplewerearrangedtosharearoominapoorlyequippedhotel,whichwastotallydifferentfromyourpromisethattwotouristswouldsharearoominafour-starhotelandmealswerefree.,Pleasegive50%ofmymoneyback,orIshallbeforcedtotakethematterfurther.Thankyouforyourconsideration.Yourssincerely,LiMing亮點(diǎn)點(diǎn)擊：本文對(duì)比廣告宣傳和實(shí)際情況，用but,while，bedifferentfrom等，表達(dá)恰到好處;另外，信息點(diǎn)較多，從句的巧妙使用也很關(guān)鍵，如Itwasclaimed/promisedthat…,yourpromisethat…等。,課外作業(yè),DearSir,IamwritingtocomplainaboutthequalityoftheSonycomputerIboughtinoneofyourexclusiveshopsinGuangzhoulastweek.Idon’treallywanttocomplainbutthereissomethingwrongwiththemainboardbecauseItriedallmyUSBflashdisksonlytofindthatithasnoreactiontothem.Therefore,Iaskedtheassistantintheshoptoexchangeitbuthewantedtomakeachargeforit.,Worsestill,notonlydidtheassistantrefusemyrequirementsbuthewasalsorudetomewhenItriedtonegotiatewithhim.Fortheabovereasons,Idemandthathe(should)makeanapologytomeandchangeanewoneformefreeofchargeorgivemeafullrefund;otherwise,Ishallbeforcedtotakefurtheraction.Pleaseconsidermyrequirementatyourconvenience.I’mlookingforwardtoasatisfactoryreplyassoonaspossible.Yourssincerely,LiHua,