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Speaking & Writing,Unit 3 Under the sea,.,1,Situation: The fish you ordered tastes terrible.Complain to the manager of the restaurant.,.,2,With your partner, make up dialogues for the above situations. Perform them in front of your class.,.,3,Customer: Excuse me. Waiter: Yes, Sir/Madam. Customer: I’m afraid that this fish I ordered tastes terrible. Waiter: Oh really. What’s the problem with it? Customer: It doesn’t taste fresh to me. I’d like to order something else.,.,4,Waiter: Well, I’ll go and tell the waiter to take your order. Customer: Thanks. (A moment later) Waiter: Good afternoon, sir. Here’s the menu. Customer: Thanks. Waiter: You are welcome.,.,5,I’m sorry but … I’m afraid … That’s not good enough. I’m feeling annoyed with/unhappy about/unsatisfied with … I’m not happy about /satisfied with … I’d like a (full) refund, please. That’s no good for me. You should do something about it.,.,6,,Do you know how to write a letter of complaint and how to organize the article?,.,7,一般情況下，可以按照下面的思路行文： a．抱怨投訴行為 b．投訴內(nèi)容具體描述 c. 對被投訴人的敦促,,.,8,抱怨投訴行為： I'm writing to complain about/that .I’m writing to make a complaint about……I’m writing to bring your attention to the problems that.,.,9,投訴內(nèi)容具體描述: First of all, secondly, thirdly I felt really angry about I find it difficult to. to be honest, I am not prepared to put up with.,.,10,對被投訴人的敦促: I hope you could deal with it as soon as possible. I hope you can . and give me a face-to-face apology. If you can’t give me a satisfactory answer, I will .,.,11,,假設(shè)你是李強，點餐后發(fā)現(xiàn)食物不新鮮就此事，請你給餐廳經(jīng)理寫一封信，內(nèi)容應(yīng)涉及餐廳的食物品質(zhì)、環(huán)境、服務(wù)等。,范文示例,【審題】本文從批評著手，成為一封批評信。題目要求中規(guī)定了要涉及服務(wù)、環(huán)境等內(nèi)容，為作文提供了一些思路。同時注意，雖然是一封批評信，但也要做到客觀，此次事件后希望對餐廳的事物品質(zhì)有所加強。 【寫作思路】第一段： 介紹寫信的目的。第二段： 從三方面說明餐廳存在的問題。第三段： 指出食物質(zhì)量關(guān)系身體健康，影響餐廳聲譽，應(yīng)急需改進。第四段： 結(jié)束語 【范文及點評】,.,12,實例剖析,【寫作分析】通過認(rèn)真審題，確定如下寫作要點：文體：應(yīng)用文 人稱: 根據(jù)內(nèi)容確定本文人稱為第一人稱時態(tài)：一般現(xiàn)在時,要點：寫作內(nèi)容已有,.,13,第一段：提出抱怨并表示遺憾,套語： 很抱歉打擾您，但我必須鄭重提出投訴。(2) 我真的很討厭抱怨，但最近有一件事情確實令人煩心。,連句成篇,I am sorry to trouble you but I am afraid that I have to make a serious complaint.,,I really hate to complain, but one thing is really disturbing now.,.,14,(1)我寫信是要投訴你們餐廳服務(wù)差。I am writing to complain about the poor service in your restaurant.(2)餐廳食物質(zhì)量差, 并要求你們盡快解決問題。The poor quality of the foods in your restaurant and ask for solutions to the problem as soon as possible.,第三段： 從三方面說明餐廳存在的問題。,第二段：事情發(fā)生的經(jīng)過,.,15,,(3) 在這樣（嘈雜）環(huán)境下我無法進行用餐，我需要一間安靜的環(huán)境。For me this environment is very difficult to have dinner and I need a quiet environment.,.,16,第四段：提出意見或敦促對方采取措施,(1) 我們深知這種事不經(jīng)常發(fā)生，但我們希望能確保食物質(zhì)量。We know that this sort of thing happens rarely, but we want to assure the quality of food.(2) 如果您能盡快調(diào)查此事，我將不勝感激。期待您盡快回復(fù)。I would be very grateful if you could look into the matter as soon as possible. And I am looking forward to an early reply.,.,17,提出抱怨并表示遺憾,闡述問題發(fā)生的經(jīng)過,提出需改進的方面、建議,提出批評及處理的意見或敦促對方采取措施,Writing process,,,,.,18,Dear Manager, I am sorry to trouble you but I am afraid that I have to make a serious complaint.I have dinner in your restaurant at 5 o’clock yesterday afternoon. To my disappointed, the fish looks good, but it tastes terrible. It’s obvious that you didn’t carefully examine the food before you sold it. Besides, the waiter didn’t solve the problem as soon as possible. Here, in addition, I want to give some suggestions about the environment, customer need a quite and comfort dinning environment. All these will make the customer fully enjoy eating in the restaurant.I would be very grateful if you could adopt my suggestions. Li Qiang,.,19,注意事項:,1.單詞的拼寫； 2. 時態(tài)的運用； 3. 人稱的一致（議論文）； 4. 句子的完整。 避免中文式英語的最佳途徑：,,加強朗讀、背誦（學(xué)無定法但有法）,.,20,Homework,Finish off a letter of complaint. Edit the passage and publish it in the workbook.,.,21,,,.,22,